Fragrance Associate - Full Time

Belk•Tuscaloosa, AL

15h

About The Position

The Fragrance Associate (also described as a Fragrance Advisor) drives sales and delivers a positive customer experience by providing excellent service, building client relationships, demonstrating products, and offering customized recommendations across multiple fragrance brands. The role calls for enthusiasm for the fragrance and beauty industry, competitive drive, and confidence in a fast-paced environment. This is an hourly position. The associate builds customer loyalty through personalized service and clienteling, supports sales promotions and events, provides product and inventory information for an omnichannel experience, and continuously develops fragrance and product knowledge. The role also supports merchandising, replenishment, store fulfillment, asset protection, and general store operations while contributing to a positive team culture. The posting notes that the listed responsibilities and requirements are not all-inclusive and that additional duties, responsibilities, and qualifications may apply.

Requirements

Demonstrated dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Ability to work independently with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products and lift, carry, and move at least 40 lbs.

Responsibilities

Take ownership, demonstrate accountability and initiative, and help achieve store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Deliver excellent customer service, use clienteling tools, and provide tailored product advice and recommendations.
Execute promotions, special events, and customer outreach to maximize performance and drive sales.
Use selling tools and digital devices to provide an omnichannel experience and communicate inventory, assortment, and product details.
Use training and other resources, embrace feedback, and develop product knowledge, suggestive selling behaviors, and expertise in industry tips and fragrance trends.
Encourage repeat customer interactions by serving as a knowledgeable and trusted resource.
Merchandise and replenish products in a timely manner.
Maintain visual merchandising, signing, and beauty hygiene standards in line with vendor and company directives.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating individual and team achievements.
Adapt to changing circumstances and support selling and store operations through other assigned tasks.
Support store fulfillment and asset protection initiatives by accurately and efficiently executing omnichannel and operations processes, maintaining product protection standards, and following safety guidelines.