Fragrance Associate - Full Time

Belk•Hattiesburg, MS

About The Position

The Fragrance Associate, also described as a Fragrance Advisor, drives sales and delivers a positive customer experience through excellent service, relationship-building, product demonstrations, and customized recommendations across multiple fragrance brands. The role calls for enthusiasm for the fragrance and beauty industry, competitive drive, and confidence in a fast-paced environment. This is an hourly position. The associate helps achieve store and personal objectives, creates memorable store experiences, builds customer loyalty through clienteling and tailored advice, and supports promotions and customer outreach. The role also includes using digital tools to provide an omnichannel experience, developing fragrance and product knowledge, maintaining merchandising and hygiene standards, contributing to a positive team culture, and assisting with store operations, fulfillment, and asset protection as assigned.

Requirements

Demonstrated dedication to customer service and drive to achieve store objectives.
Skills and experience to perform the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Ability to work independently with minimal supervision in a deadline-driven environment.
Strong communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.

Responsibilities

Take ownership, demonstrate accountability and initiative, and work toward store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Deliver excellent customer service, use clienteling tools, and provide tailored product advice and recommendations to build customer loyalty.
Execute promotions, special events, and customer outreach to maximize performance and drive sales.
Use selling tools and digital devices to provide a seamless omnichannel experience and communicate available inventory, assortment, and product details.
Use training tools and feedback to build product knowledge, suggestive-selling behaviors, and expertise in industry tips and fragrance trends.
Encourage repeat customer interactions by serving as a knowledgeable and trusted resource.
Merchandise and replenish products in a timely manner, and maintain visual merchandising, signing, and beauty hygiene standards in accordance with vendor and company directives.
Support a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
Adapt and remain flexible in response to changing circumstances.
Assist with other selling and store-operation tasks as assigned.
Support store fulfillment and asset protection initiatives by accurately and efficiently executing omnichannel and operations processes, maintaining product protection standards, and following safety guidelines.