Retail Fulfillment and Receiving Support Associate, Concord Mall - Part Time

Macy's•Wilmington, NC

1d•Onsite

About The Position

The Fulfillment and Receiving Colleague, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and contributes to a smooth customer experience. The role includes receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, and delivering orders curbside. The colleague monitors alerts so Buy Online Pickup In-Store (BOPS) orders are completed on time and helps keep the stockroom and sales floor running efficiently. The position also involves greeting customers, resolving issues, and providing careful curbside order delivery. Colleagues help prepare the store by reviewing goals, learning about products and promotions, receiving merchandise, tagging items, and organizing the stockroom. They maintain a shoppable environment by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. Customer service, teamwork, attention to detail, and operational excellence are central to the role.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Interest in meeting daily sales goals, meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture, adapt to changing priorities, work independently, and contribute to a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 50 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, organize, and tag merchandise, and maintain an organized stockroom.
Pick and pack orders, process trailers, retrieve orders from back-of-house storage, and deliver orders curbside.
Monitor alerts and complete Buy Online Pickup In-Store orders on time.
Support store operations and maintain inventory accuracy.
Greet customers, listen to their needs, resolve issues, and provide helpful service.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and assist with merchandise moves.
Review goals and learn about new products and promotions.
Work collaboratively with colleagues to support customer service and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice