Retail Fulfillment and Receiving Support Associate, Mall In Columbia - Part Time

Macy's•Columbia, MD

1d•$17 - $20•Onsite

About The Position

As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. Duties include receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, and delivering orders curbside. You monitor alerts to complete Buy Online Pickup In-Store (BOPS) orders on time and help keep the stockroom and sales floor running efficiently. The role also includes customer interaction: greeting shoppers, resolving issues, and carefully delivering curbside orders. You contribute through attention to detail, teamwork, and operational excellence, while supporting sales goals and creating welcoming customer experiences. Colleagues prepare the store by reviewing goals and learning about products and promotions, then receive, tag, and organize merchandise. They provide helpful customer service and timely, accurate order fulfillment; recover the sales floor and fitting rooms; update signs and pricing; restock merchandise; and support merchandise moves. Collaboration, continuous improvement, and achieving individual and store results are important parts of the role. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and availability. Schedules include weekend shifts.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 50 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain an orderly stockroom.
Pick, pack, and process orders, including processing trailers and retrieving merchandise from back-of-house storage.
Monitor alerts and complete Buy Online Pickup In-Store orders on time.
Deliver orders curbside to customers.
Greet customers, listen to their needs, resolve issues, and provide helpful service.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Review goals and learn about new products and promotions.
Collaborate with colleagues to support store operations, sales goals, and customer satisfaction.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice