Retail Fulfillment and Receiving Support Associate, Mid Rivers Mall - Part Time

Macy's•Saint Peters, MO

About The Position

As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help create a smooth customer experience. Work includes receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, and delivering orders curbside. You monitor alerts to help ensure Buy Online Pickup In-Store (BOPS) orders are ready on time and help keep the stockroom and sales floor running efficiently. The role also involves direct customer interactions, including warmly greeting shoppers, resolving issues, and carefully delivering curbside orders. Colleagues maintain a shoppable environment by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. You work collaboratively, pursue sales goals, and contribute to customer satisfaction and store performance. Schedules include weekend shifts and depend on business needs and colleague availability. Part-time colleagues are typically scheduled 12–24 hours per week. Hours may include days, evenings, weekends, and holidays.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Ability to perform required physical tasks, including standing, lifting, moving, reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to stand for at least two consecutive hours and lift at least 50 pounds.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain the stockroom.
Pick, pack, and fulfill customer orders accurately and on time.
Process trailers and retrieve orders from back-of-house storage.
Monitor alerts to help ensure Buy Online Pickup In-Store orders are ready on time.
Deliver orders curbside and provide helpful customer service.
Greet customers, listen to their needs, and resolve issues.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Work collaboratively with colleagues and contribute to sales goals and store results.
Review goals and learn about new products and promotions to prepare the store for the day.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice