About The Position

The Fulfillment and Receiving Associate, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and helps provide a smooth customer experience. The role includes receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, and delivering orders curbside. Associates monitor alerts to help ensure Buy Online Pickup In-Store (BOPS) orders are ready on time and keep the stockroom and sales floor operating efficiently. The role also involves customer interactions, including warmly greeting shoppers, listening and responding to concerns, resolving issues, and carefully delivering curbside orders. Associates help maintain a shoppable store by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. They work collaboratively, pursue sales goals, and contribute to customer satisfaction and store performance. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week; actual hours depend on business needs and colleague availability. All schedules include weekend shifts. The position requires flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Ability to meet daily sales goal challenges.
  • Enjoyment of meeting people, learning about them, and sharing information.
  • Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities.
  • Ability to work independently and contribute to team dynamics.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 50 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

  • Receive, organize, tag, and process merchandise, including processing trailers.
  • Pick, pack, and fulfill customer orders accurately and on time.
  • Retrieve orders from back-of-house storage and deliver them curbside to customers.
  • Monitor alerts to help ensure Buy Online Pickup In-Store (BOPS) orders are ready on time.
  • Maintain inventory accuracy and keep the stockroom and sales floor operating efficiently.
  • Greet customers warmly, listen to their needs, resolve issues, and provide helpful service.
  • Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
  • Work collaboratively with colleagues, pursue sales goals, and contribute to store results.

Benefits

  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
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