Retail Fulfillment and Receiving Support Associate, Concord Mall - Part Time

Macy's•Wilmington, DE

22h•$15 - $20•Onsite

About The Position

As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. Duties include receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, and delivering curbside orders. You monitor alerts to help complete Buy Online Pickup In-Store (BOPS) orders on time and keep the stockroom and sales floor running efficiently. The role also involves greeting shoppers, resolving issues, and delivering orders curbside with care. Colleagues contribute to customer satisfaction and store performance through attention to detail, teamwork, and operational excellence. The position includes customer-facing service, sales goals, and creating welcoming experiences. Daily work may include reviewing goals and product promotions; receiving and tagging merchandise; organizing the stockroom; greeting and assisting customers; fulfilling orders accurately and promptly; recovering the sales floor and fitting rooms; updating signs and pricing; restocking merchandise; and supporting merchandise moves. Colleagues collaborate with one another and continually work to improve individual and store results. This is a part-time position at the Concord Mall. Part-time colleagues are typically scheduled 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Resourcefulness, adaptability to changing priorities, and ability to work independently as well as with a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 50 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Receive, organize, and tag merchandise; maintain an organized stockroom and accurate inventory.
Pick, pack, and process orders, including Buy Online Pickup In-Store orders, and monitor alerts to help ensure orders are ready on time.
Process trailers, retrieve orders from back-of-house storage, and deliver orders curbside.
Greet customers, listen to their needs, resolve issues, and provide helpful service on the sales floor and during curbside pickups.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Review goals, learn about products and promotions, contribute to sales goals, and collaborate with colleagues to achieve store results.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice