Retail Fulfillment Associate, Mall in Columbia - Flex

Macy's•Columbia, MD

21h

About The Position

As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omni-channel customers. The position combines sales-floor engagement with back-of-house fulfillment: selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup. You greet customers, resolve issues professionally, and support smooth, positive interactions. Attention to detail, teamwork, and operational excellence contribute to sales, customer loyalty, and store success. Daily work may include reviewing goals and learning about products and promotions; receiving, tagging, and organizing merchandise; helping customers on the sales floor and during curbside pickup; fulfilling orders accurately and promptly; recovering the sales floor and fitting rooms; updating signs and pricing; restocking and moving merchandise; sharing loyalty program benefits; and organizing the stockroom and completing orders to prepare for the next day. Colleagues are expected to collaborate, pursue sales goals, and continually improve their work. The role requires flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality. Full-time colleagues typically work 30 or more hours per week, and part-time colleagues typically work 12–24 hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability. The position involves talking, lifting, frequent movement, standing, and reaching. Requirements include standing for at least two consecutive hours, lifting at least 30 pounds, stooping, kneeling, crouching, climbing ladders, and reaching above eye level. Close vision, color vision, depth perception, and focus adjustment are required. The role also involves frequent use of computers and other technology, including handheld equipment and cash registers, and processing register transactions.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to talk, lift, move frequently, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Select merchandise and pack and ship online orders accurately and with care.
Assist customers with in-store and curbside pickup.
Greet customers, listen to their needs, resolve issues professionally, and provide helpful service.
Support sales goals, acquire new customers by opening credit accounts, and share loyalty program benefits.
Receive and tag merchandise and organize the stockroom.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Complete orders and organize the stockroom to prepare the team for the next day.
Review goals, learn about new products and promotions, and collaborate with colleagues to support store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.