About The Position

The Fulfillment and Receiving Associate, also known as a Back of House colleague, supports store operations, maintains inventory accuracy, and helps provide a smooth customer experience. The role includes receiving and organizing merchandise, picking and packing orders, processing trailers, retrieving orders from back-of-house storage, and delivering orders curbside. The associate monitors alerts to ensure Buy Online Pickup In-Store orders are completed on time and helps keep the stockroom and sales floor running efficiently. The role also involves customer interactions, including warmly greeting shoppers, resolving issues, and carefully delivering curbside orders. Associates contribute to customer satisfaction and store performance through attention to detail, teamwork, operational excellence, selling, and hospitality. Colleagues prepare for the day by reviewing goals, learning about products and promotions, and readying the store. They may receive and tag merchandise, organize the stockroom, recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. They collaborate with teammates and work to achieve sales and store goals while continually improving service and results. Part-time colleagues are typically scheduled 12–24 hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability.

Requirements

  • Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Ability to meet daily sales-goal challenges.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 50 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and a cash register, and ability to process register transactions.

Responsibilities

  • Receive, organize, and tag merchandise, and maintain an organized stockroom.
  • Pick and pack orders, process trailers, retrieve orders from back-of-house storage, and deliver orders curbside.
  • Monitor alerts and complete Buy Online Pickup In-Store orders on time.
  • Help maintain inventory accuracy and efficient stockroom and sales-floor operations.
  • Greet customers, listen to their needs, resolve issues, and provide helpful service, including during curbside pickups.
  • Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
  • Review goals, learn about products and promotions, work toward sales goals, and collaborate with colleagues to improve customer and store results.

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal and financial advice
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