Seasonal Fulfillment and Receiving Support Associate, Oak Brook Center
About The Position
As a Seasonal Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. You receive and organize merchandise, pick and pack orders, retrieve orders from back-of-house storage, and deliver orders curbside. You monitor alerts to ensure Buy Online Pickup In-Store (BOPS) orders are ready on time and help keep the stockroom and sales floor running efficiently. The role also involves customer interactions, including greeting shoppers, resolving issues, and carefully delivering curbside orders. You contribute to customer satisfaction and store performance through attention to detail, teamwork, and operational excellence. The position emphasizes customer service, selling, achieving goals, teamwork, and creating welcoming customer experiences. Seasonal colleagues are typically scheduled 10–20 hours per week, depending on business needs and colleague availability. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality. Physical requirements include talking, lifting, frequent movement, standing, reaching, and use of computers and other technology. The position is at Macy’s Oak Brook Center.
Requirements
- Flexible availability for days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and work effectively as part of a team.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, tag, organize, and move merchandise; maintain an orderly stockroom.
- Pick, pack, retrieve, and complete customer orders, including monitoring alerts to ensure BOPS orders are ready on time.
- Deliver customer orders curbside and provide attentive customer service, including greeting customers, listening, and resolving issues.
- Recover the sales floor and fitting rooms, update signs and pricing, and restock merchandise to maintain a shoppable space.
- Support sales goals, share Loyalty program benefits, and help customers complete their purchases.
- Use handheld equipment, computers, and cash registers to perform job functions and process transactions.
- Organize the stockroom and complete orders at the end of the day to prepare the team for the next day.
- Collaborate with colleagues and contribute to store and individual results.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
