Retail Receiving Support Associate, Oak Brook Center - Full Time
About The Position
As a Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. The work includes receiving and organizing merchandise, picking and packing orders, retrieving orders from back-of-house storage, delivering orders curbside, and monitoring alerts so Buy Online Pickup In-Store (BOPS) orders are ready on time. You also help keep the stockroom and sales floor operating efficiently. The position includes direct customer interactions, such as greeting shoppers, resolving issues, and carefully delivering curbside orders. Colleagues help maintain a shoppable store by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. The role emphasizes teamwork, hospitality, operational excellence, sales goals, and creating positive customer experiences. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 30 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Receive, tag, organize, and restock merchandise, and maintain an organized stockroom.
- Pick, pack, retrieve, and complete customer orders, including delivering orders curbside.
- Monitor alerts and help ensure Buy Online Pickup In-Store orders are ready on time.
- Greet customers, listen to their needs, resolve issues, and provide helpful service.
- Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
- Collaborate with colleagues, support store operations, work toward sales goals, and help prepare the team for the next day.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
