Seasonal Retail Commission Sales Associate - Fine Jewelry, Oak Brook Center
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued customer experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items that suit their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and active use of the clientele program. In addition to meeting sales goals, you promote loyalty and warranty programs, support inventory and fulfillment activities and special events, and ensure merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. The role includes maintaining a clean, organized, shoppable sales floor; learning about new arrivals, best sellers, trends, and promotions; assisting customers with product recommendations, fittings, and digital shopping tools; processing, presenting, storing, organizing, and replenishing stock; updating signs and pricing; supporting merchandise moves; and using point-of-sale and clienteling tools. Colleagues are expected to promote loyalty benefits, acquire customers by opening credit accounts, achieve sales, client, and protection-plan goals, and provide attentive service throughout the customer’s visit. Schedules include weekend shifts and may include days, evenings, and holidays. Hours depend on business needs and colleague availability. Macy’s states that full-time colleagues are typically scheduled 30 or more hours per week and part-time colleagues 12–24 hours per week.
Requirements
- 1–2 years of related experience required.
- Flexible availability, including days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and support accurate stock presentation, replenishment, and asset-protection compliance.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide welcoming, knowledgeable, personalized customer service in the Fine Jewelry and Watch Complex.
- Use product knowledge to educate customers and recommend jewelry and watches suited to their preferences and budgets.
- Build lasting customer relationships through consultative selling, hospitality, and use of clienteling tools.
- Meet daily sales goals and achieve client and protection-plan goals.
- Promote loyalty, warranty, and credit programs, including opening credit accounts and sharing loyalty benefits.
- Use point-of-sale technology and digital shopping tools to support transactions and customer experiences.
- Maintain accurate, secure, organized, and presentable merchandise and stock, including processing, storing, replenishment, pricing, and signage.
- Support inventory, fulfillment, merchandise moves, and special events.
- Participate in vendor training and events and stay current on product launches, trends, promotions, and merchandise.
- Collaborate with colleagues to support customers, sales results, and operational excellence.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
