Seasonal Retail Commission Sales Associate - Fine Jewelry, Columbia Center
About The Position
As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select products that suit their tastes, preferences, and budgets. Through consultative selling, genuine hospitality, and the clientele program, you build lasting customer relationships. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities, assisting with special events, and ensuring the security, accuracy, and presentation of merchandise. You collaborate with your team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing sales goals, learning about products, trends, and promotions, engaging customers, maintaining merchandise and stock, updating signs and pricing, and sharing loyalty benefits. Colleagues are expected to support one another and continually improve service and results. Schedules include weekend shifts and may include days, evenings, and holidays; hours depend on business needs and colleague availability.
Requirements
- 1–2 years of related experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to provide product recommendations and assist with fittings and digital shopping tools.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to meet sales goals and support operational excellence, accurate stock presentation, replenishment, and asset protection.
Responsibilities
- Welcome customers and provide personalized, knowledgeable service in the Fine Jewelry and Watch Complex.
- Educate customers about precious metals, gemstones, luxury brands, and products, and recommend items suited to their preferences and budgets.
- Build customer relationships through consultative selling and use of clienteling tools and the clientele program.
- Meet and surpass daily sales goals, including Client and Protection plan goals.
- Promote loyalty, warranty, and credit account programs and communicate their benefits.
- Assist with fittings and digital shopping tools and use point-of-sale technology to complete transactions.
- Support inventory, fulfillment, stock processing, presentation, organization, storage, replenishment, and merchandise moves.
- Maintain accurate pricing and signage and ensure merchandise security and asset protection compliance.
- Participate in sales events, special events, vendor training, and ongoing product education.
- Keep the sales floor clean, organized, and shoppable.
- Collaborate with colleagues to support customers, communities, and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
