Seasonal Retail Commission Sales Associate - Fine Jewelry, Friendly Center

Macy's•Greensboro, NC

2h•$15 - $21•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating shopping experiences that make customers feel welcomed, comfortable, and valued. You use knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, genuine hospitality, and use of the clientele program. The role includes meeting sales goals, promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with the team to achieve sales goals and maintain operational excellence in the Fine Jewelry department. Daily work includes preparing and organizing the sales floor, reviewing sales goals and product updates, engaging customers, maintaining stock and merchandise presentation, updating signs and pricing, supporting merchandise moves, sharing loyalty benefits, and delivering a sincere customer interaction. Colleagues support each other and continually work to improve individual and store results.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Communicate effectively with customers, coworkers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Provide product recommendations and assist with fittings and digital shopping tools.
Use point-of-sale tools effectively and maintain accurate stock presentation and replenishment.
Meet sales goals and Client and Protection plan goals.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Effectively use point-of-sale technology and digital tools.
Meet the physical demands of talking, lifting, constant moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Stand for at least two consecutive hours and lift at least 25 pounds.
Have close vision, color vision, depth perception, and focus adjustment.
Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Nice To Haves

A passion for fine craftsmanship and knowledge of precious metals, gemstones, and luxury brands.

Responsibilities

Provide welcoming, knowledgeable, and personalized customer service in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers and recommend items suited to their preferences and budgets.
Build client relationships through consultative selling and use of clientele tools and programs.
Meet and surpass daily sales goals, including Client and Protection plan goals.
Promote loyalty, warranty, and credit programs and communicate loyalty benefits.
Support inventory, fulfillment, stock processing, presentation, organization, storing, and replenishment.
Ensure merchandise security, accuracy, asset protection compliance, and impeccable presentation.
Update signs and pricing and support merchandise moves.
Participate in sales events, vendor training, and ongoing product education.
Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
Maintain a clean, organized, and shoppable sales floor.
Collaborate with teammates to support special events, operational excellence, and store results.

Benefits

Competitive pay
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice