About The Position
The Retail Receiving Support Associate, also known as a Receiving or Back of House colleague, supports store operations, maintains inventory accuracy, and helps provide a smooth customer experience. The role receives and organizes merchandise, tags items, maintains the stockroom, and supports picking, packing, retrieving, and delivering customer orders, including curbside orders. The associate monitors alerts to help ensure Buy Online Pickup In-Store orders are ready on time. The role also involves customer-facing service: greeting shoppers, listening and responding to concerns, resolving issues, and delivering orders with care. Associates help maintain a shoppable store by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. They complete orders and organize the stockroom at the end of the day to prepare the team for the next day. The position emphasizes teamwork, hospitality, attention to detail, operational excellence, and contributing to sales goals and store results.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to communicate and collaborate with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adapt to changing priorities, work independently, and collaborate with a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 30 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, tag, organize, and restock merchandise.
- Maintain stockroom organization and inventory accuracy.
- Pick, pack, retrieve, and deliver customer orders, including curbside orders.
- Monitor alerts and help ensure Buy Online Pickup In-Store orders are ready on time.
- Greet customers, listen to their needs, resolve issues, and provide helpful service.
- Recover the sales floor and fitting rooms to maintain a shoppable space.
- Update signs and pricing and support merchandise moves.
- Complete orders and organize the stockroom to prepare for the next day.
- Collaborate with colleagues and contribute to sales goals and store results.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
