Retail Sales Associate, Key Holder
About The Position
DXL Group, the largest specialty retailer of men's Big + Tall apparel, is seeking a self-driven and results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members in a fast-paced environment. The role focuses on building long-term relationships with guests by delivering an unmatched retail experience. The associate welcomes guests, learns about their needs, preferences, and lifestyles, and serves as a product knowledge expert across private-label, name-brand, and tailored clothing. The role also supports a superior customer-focused sales team through ongoing coaching and training on selling skills, behaviors, and operational procedures. The expected pay range is $16.10 to $19.65 per hour based on experience. Compensation includes a base hourly wage and potential commission of 1.5% to 6% based on individual sales performance after meeting a weekly sales base, if applicable. Associates are also eligible for a quarterly bonus based on overall store sales.
Requirements
- High school diploma or equivalent.
- Demonstrated superior customer service techniques and experience with problem or complaint resolution.
- Ability to lift up to 10 lbs. and move up to 50 lbs.
Nice To Haves
- College or university degree.
Responsibilities
- Welcome each guest and spend quality time learning about their needs, preferences, and lifestyle.
- Serve as a product knowledge expert and sell and market a broad range of apparel, including private labels, name brands, and tailored clothing.
- Assist in building a superior customer-focused sales team by providing ongoing coaching and training on selling skills, behaviors, and operational procedures.
Benefits
- Quarterly bonuses based on overall store sales; the entire team is eligible for quarterly bonuses.
- Commission potential of 1.5% to 6% based on individual sales performance after meeting a weekly sales base, if applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
