Retail Sales Associate, Key Holder
About The Position
DXL Group is seeking a self-driven, results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members in a fast-paced environment. The role focuses on building long-term relationships with guests and delivering an experience that stands apart from other retailers. The associate welcomes guests, learns about their needs and preferences, provides knowledgeable assistance across a broad range of apparel, and helps develop a customer-focused sales team through coaching and training. DXL describes its stores as free-standing locations outside malls that close at 7 p.m., and says the entire team is eligible for quarterly bonuses. DXL is committed to diversity, equity, and belonging and provides equal employment opportunities without discrimination or harassment.
Requirements
- High school diploma or equivalent; a college or university degree is helpful but not required.
- Demonstrated superior customer service techniques and experience resolving problems or complaints.
- Ability to lift up to 10 pounds and move up to 50 pounds.
Nice To Haves
- College or university degree.
Responsibilities
- Welcome each guest and spend quality time learning about their needs, preferences, and lifestyle by asking questions.
- Serve as a product knowledge expert and sell and market a broad range of apparel, including private labels, name brands, and tailored clothing.
- Assist in building a superior customer-focused sales team by providing ongoing coaching and training in selling skills, behaviors, and operational procedures.
Benefits
- Quarterly bonuses for the entire team.
- Opportunities for development and promotion from within.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
