Retail Associate

Tyndale PA•Midland, TX

9d•Onsite

About The Position

Tyndale is seeking a friendly, dependable Retail Associate to help customers shop its flame-resistant (FR) and everyday apparel. The role provides knowledgeable product recommendations, processes purchases, and keeps the store organized, stocked, and ready for customers. It suits someone with retail or customer service experience who enjoys working with people, learning about products, and contributing to a customer-focused team. The position works staggered eight-hour shifts Monday through Friday between 8:00 AM and 6:00 PM, plus a six-hour Saturday shift from 10:00 AM to 4:00 PM. Weekday start and end times vary based on store scheduling needs. Work takes place primarily in a climate-controlled retail apparel store with frequent interaction with customers, coworkers, and management. The role uses point-of-sale equipment, payment systems, computers, telephones, and other standard retail equipment. It may include opening or closing the store and, at times, working alone at the location under established company procedures. Physical duties include standing and walking for most of the shift, routine bending, reaching, and merchandise handling, and lifting, carrying, moving, and positioning merchandise and shipment cartons weighing up to 40 pounds.

Requirements

At least 1 year of retail or customer service experience.
Strong customer service and interpersonal skills, including the ability to build rapport and communicate professionally with customers and coworkers.
Ability to learn Tyndale products, understand technical product features, and make recommendations based on customer needs.
Ability to accurately handle cash and credit card transactions and follow cash-control and loss-prevention procedures.
Ability to use or quickly learn point-of-sale, payment, and other retail systems.
Strong attention to detail and ability to stay organized and manage multiple priorities in a fast-paced, customer-facing environment.
Ability to work the required schedule, including staggered weekday shifts and Saturdays.

Responsibilities

Welcome customers, understand their needs, answer questions, and help them select appropriate FR and non-FR products.
Build customer relationships and support store sales through product recommendations, upselling, and alternative suggestions.
Accurately process purchases using point-of-sale and payment systems, including cash and credit card transactions.
Keep the store clean, organized, stocked, and ready for customers by replenishing merchandise, maintaining displays, and completing routine upkeep.
Receive and unpack shipments, organize merchandise, and stock sales-floor and stock areas to maintain product availability.
Follow safety, loss-prevention, cash-handling, and store operating procedures.
Support store opening and closing responsibilities as assigned.
Communicate with customers, coworkers, and management, and resolve or appropriately escalate customer and operational concerns.
Assist with store operations as needed to support the team and customer experience.