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District Manager, Company Operations, Tim Hortons, US

Restaurant Brands International•Rochester, NY

About The Position

The District Manager is an integral member of Tim Hortons Company Operations and oversees five to six restaurants, with direct responsibility for their profit and loss. The role leads restaurant management teams in meeting operational and organizational objectives while adhering to brand standards. The District Manager works closely with the corporate office, providing support and feedback on Operations, Marketing, Finance, and Technology. The position also supports corporate initiatives through restaurant pilots and feedback programs to improve brand standards and restaurant performance. The role requires regular travel to assigned restaurants and an open, flexible schedule. A valid driver's license is required. The stated base salary range is $80,000–$90,000, with eligibility for an annual discretionary bonus and potentially equity grants, subject to applicable plan terms.

Requirements

  • Strong business leadership skills and ability to drive specific behaviors by leading by example.
  • Proven coaching and training experience.
  • Ability to manage the operations and profitability of multiple stores.
  • Excellent project management, organizational, and scheduling skills.
  • Ability to manage personal time to meet objectives and coordinate others' time and activities.
  • Profit-and-loss and management experience.
  • Strong verbal and written communication skills.
  • Two to four years of restaurant management or multi-unit experience.
  • Flexible schedule, open availability, and ability to travel regularly to assigned restaurants.
  • Valid driver's license.
  • Excellent follow-up and communication skills.

Nice To Haves

  • Bachelor’s degree preferred.

Responsibilities

  • Lead restaurant management teams to maintain high guest satisfaction through safe, clean, and high-quality restaurant operations.
  • Create operational plans to execute company initiatives, achieve operational excellence, and adhere to brand standards.
  • Review and respond to guest feedback, address concerns, and maintain a strong local community presence.
  • Recruit and hire talent, build high-performing teams, and ensure compliance with training programs.
  • Make people-related decisions, including performance assessments, coaching plans, and development of restaurant managers using performance management tools.
  • Recognize and reinforce individual and team accomplishments using existing tools and effective recognition methods.
  • Manage restaurant profitability by improving sales, maintaining accurate cash counts, controlling costs, and improving food cost and labor efficiency.
  • Conduct restaurant audits to assess business performance and store environment, identify improvement opportunities, and coach store management on actions to achieve business goals.
  • Ensure restaurant employees, especially minors, comply with wage and hour guidelines.
  • Support corporate initiatives through restaurant pilots and feedback programs.
  • Conduct weekly meetings with restaurant general managers to review results, communicate changes, and guide improvement.

Benefits

  • Medical, dental, vision, and life insurance offered upon hire.
  • Fertility benefits.
  • 401(k) plan with company match available after the first year of service.
  • Paid time off, sick leave, company-observed holidays, and parental leave.
  • Short-term and long-term disability insurance.
  • Telemedicine and mental wellness support.
  • Learning and development courses.
  • Eligibility for an annual discretionary bonus based on individual and company performance metrics.
  • Potential eligibility for equity grants through the company's long-term incentive plan.

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