Signature Restaurant General Manager
About The Position
The Restaurant General Manager is the strategic and operational leader of one or more Food & Beverage venues at Rosewood Calistoga. The role is responsible for delivering exceptional luxury dining experiences aligned with Rosewood’s relationship hospitality philosophy while driving operational excellence, financial performance, talent development, and innovation. The General Manager works with resort leaders to create memorable dining experiences celebrating Calistoga’s character, wellness culture, and wine country lifestyle. The role leads daily restaurant operations and a team of Assistant Managers, Supervisors, and Outlet Associates. It collaborates closely with Culinary, Beverage, Sommelier, Spa, and Resort Operations teams, and reports to the Director of Restaurant Operations.
Requirements
- Leadership experience in luxury hotels, destination resorts, fine dining restaurants, or lifestyle hospitality environments.
- Passion for personalized guest experiences and exceptional service.
- Strong financial acumen and experience managing revenue, labor, forecasting, inventory, and profitability.
- Proven ability to build, develop, and retain high-performing teams and foster a culture of excellence and accountability.
- Ability to balance operational priorities with guest satisfaction in a fast-paced luxury hospitality environment.
- Effective communication, relationship-building, and cross-department collaboration skills.
Nice To Haves
- Appreciation for culinary excellence, wine culture, and the expectations of luxury travelers.
- Commitment to innovation, continuous improvement, and creating distinctive destination experiences.
Responsibilities
- Lead daily restaurant operations while maintaining exceptional standards of service, culinary quality, presentation, and cleanliness.
- Create personalized, memorable guest experiences that reflect Rosewood’s relationship hospitality philosophy and Forbes-level service standards.
- Drive revenue growth and profitability while managing labor, scheduling, inventory, and operating expenses.
- Recruit, develop, coach, and inspire a high-performing team while fostering an engaging and inclusive workplace culture.
- Collaborate with Culinary, Beverage, Sommelier, Spa, and Resort Operations teams to deliver integrated luxury guest experiences.
- Build lasting guest relationships, anticipate needs, and resolve concerns professionally, empathetically, and urgently.
- Support business planning, budgeting, forecasting, and performance analysis to achieve financial objectives.
- Represent Rosewood Calistoga and strengthen community partnerships while showcasing Napa Valley.
- Drive innovation and continuous improvement in the guest experience and restaurant operations.
Benefits
- Zero-cost healthcare plan options.
- 401(k) retirement savings program.
- 15 days of paid time off and 7 paid holidays.
- 14 weeks of fully paid maternity and paternity leave for eligible associates.
- 12 complimentary room nights annually and 50% off food and beverage experiences.
- Complimentary employee meals and free onsite parking.
- Ongoing learning and development opportunities.
- Access to global career pathways across Rosewood Hotels & Resorts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
