Assistant General Manager, Signature Dining Restaurant
About The Position
Under the direction of the General Manager, the Assistant General Manager (AGM) contributes to the operational success, financial performance, and guest experience of NYY Steakhouse. The AGM partners with the General Manager to execute strategic objectives, uphold luxury service standards, and ensure operational excellence in a fast-paced, high-volume casino environment. The role supports daily restaurant operations, leads and develops management and hourly teams, ensures compliance with casino and regulatory requirements, and delivers a refined, consistent dining experience that encourages guest loyalty and return visits. The AGM serves as a visible floor leader and may act as Manager on Duty, with authority to make operational and guest-service decisions. The role also supports financial controls, inventory, payroll, scheduling, hiring, training, team development, employee relations, safety, and regulatory compliance. The position requires flexibility to work nights, weekends, holidays, and extended hours as business demands.
Requirements
- Minimum 3–5 years of leadership experience in an upscale or fine-dining restaurant environment; casino or resort experience is preferred.
- Strong financial acumen and ability to analyze Food & Beverage data and operational reports.
- Proficiency in Microsoft Office applications, including Excel and Word.
- Current Food Handling Certification required.
- Demonstrated ability to lead diverse teams in a high-volume, fast-paced environment.
- Excellent communication, problem-solving, and decision-making skills.
- Ability to stand and walk for extended periods, frequently bend and reach, and lift up to 25 pounds.
- Flexibility to work nights, weekends, holidays, and extended hours as business demands.
Nice To Haves
- Bachelor’s Degree in Hospitality, Restaurant Management, or a related field preferred; equivalent experience considered.
- Experience in a casino or resort restaurant environment.
Responsibilities
- Serve as a visible, engaged leader on the floor, modeling hospitality, professionalism, and service recovery standards.
- Assist in overseeing restaurant operations and ensuring smooth execution during peak business periods.
- Supervise and coach management and hourly team members to support performance, accountability, and guest engagement.
- Act as Manager on Duty when assigned and make operational and guest-service decisions.
- Maintain internal communication about service expectations, promotions, and casino-wide initiatives.
- Deliver a refined, personalized guest experience consistent with the NYY Steakhouse brand and the Five F’s: Fast, Fun, Friendly, Fresh, and Focused.
- Resolve guest concerns promptly, professionally, and with fiscal responsibility.
- Build relationships with frequent and VIP guests and encourage repeat business.
- Assist with department financial performance, including sales, labor controls, and operating expenses.
- Ensure accurate cash handling, register controls, drawer audits, and daily financial reporting.
- Support inventory management, ordering, receiving, and cost controls.
- Assist with payroll oversight and scheduling in line with business demand.
- Recruit, onboard, train, retrain, and develop team members and supervisors.
- Conduct coaching, counseling, performance evaluations, and disciplinary actions in accordance with company policy.
- Foster a respectful, accountable, high-performance work culture and support employee relations.
- Ensure compliance with company policies, Food & Beverage standards, MICS, and Gaming Commission regulations.
- Uphold responsible alcohol service and responsible gaming practices.
- Maintain a clean, safe, and organized environment for guests and team members.
- Report safety, compliance, ethical, or legal concerns to management or through the Ethics Hotline.
- Partner with internal departments and external vendors to support operational readiness and regulatory adherence.
- Maintain awareness of casino amenities, promotions, and events to enhance the resort experience.
- Promote positive public relations and maintain professional relationships with vendors, guests, and cross-functional teams.
- Lead by example in appearance, conduct, and commitment to luxury service standards.
Benefits
- The company describes a comprehensive benefits package intended to support team members’ health, future planning, and work-life balance; benefits may vary with employment status.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
