Assistant General Manager, Signature Dining Restaurant

Seminole Hard Rock Support Services • Coconut Creek, FL

7d

About The Position

The Assistant General Manager (AGM) supports the General Manager in the operational success, financial performance, and guest experience of NYY Steakhouse, a flagship steakhouse in a casino environment. The AGM helps execute strategic objectives, uphold luxury service standards, and ensure operational excellence in a fast-paced, high-volume setting. The role includes assisting with daily operations, leading and developing management and hourly teams, ensuring compliance with casino and regulatory requirements, and delivering a refined, consistent dining experience that encourages guest loyalty and return visitation.

Requirements

• At least 3–5 years of leadership experience in an upscale or fine-dining restaurant environment.
• Strong financial acumen and ability to analyze Food & Beverage data and operational reports.
• Proficiency in Microsoft Office applications, including Excel and Word.
• Current Food Handling Certification.
• Proven ability to lead diverse teams in a high-volume, fast-paced environment.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to stand and walk for extended periods, frequently bend and reach, and lift up to 25 pounds.
• Flexibility to work nights, weekends, holidays, and extended hours as business demands.

Nice To Haves

• Bachelor’s degree in Hospitality, Restaurant Management, or a related field; equivalent experience is considered.
• Leadership experience in a casino or resort environment.

Responsibilities

• Provide visible floor leadership and model exceptional hospitality, professionalism, and service recovery.
• Assist with overseeing restaurant operations and ensuring smooth execution during peak periods.
• Supervise and coach management and hourly team members to improve performance, accountability, and guest engagement.
• Serve as Manager on Duty when assigned and make operational and guest service decisions.
• Communicate service expectations, promotions, and casino-wide initiatives to the team.
• Deliver a refined, personalized guest experience and resolve guest concerns promptly and professionally.
• Build relationships with frequent and VIP guests and support repeat business.
• Assist with financial performance, including sales growth, labor controls, operating expenses, cash handling, register controls, drawer audits, and daily reporting.
• Support inventory management, ordering, receiving, and cost controls.
• Assist with payroll oversight and scheduling to align labor with business demand.
• Recruit, onboard, train, retrain, coach, and develop team members and supervisors.
• Conduct performance evaluations and disciplinary actions in accordance with company policy.
• Foster a respectful, accountable, high-performance culture and address employee concerns fairly and professionally.
• Ensure compliance with company policies, Food & Beverage standards, MICS, Gaming Commission regulations, and responsible alcohol service and gaming practices.
• Maintain a clean, safe, and organized environment and report safety, compliance, ethical, or legal concerns.
• Partner with internal departments and external vendors to support operational readiness and regulatory adherence.
• Promote casino amenities, promotions, and events and support positive public relations.
• Maintain professional relationships and lead by example in appearance, conduct, and luxury service standards.

Benefits

• Comprehensive benefits package intended to support team members’ health, future planning, and work-life balance; benefits may vary with employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed