Restaurant General Manager

JRN Inc. - KFC • Foley, AL

12d

About The Position

The Restaurant General Manager leads the restaurant team and is responsible for recruiting, onboarding, and training Team Members and Shift Supervisors. The role develops and mentors managers and trainers, recognizes employee performance, fosters equity, inclusion, and belonging, and resolves workplace conflicts. The General Manager also engages with customers to resolve issues, schedules staff, reinforces KFC brand standards, and leads product rollout meetings. The position oversees restaurant financial performance and budgeting, develops strategies to improve profitability without compromising customer experience, monitors competitors and their digital and loyalty offerings, and supports restaurant maintenance, corporate policies, and Occupational Health and Food Safety standards.

Requirements

• 5 years of experience in restaurant or retail management, with a strong track record in people management.
• Proven ability to improve performance based on P&L analysis.
• Proficiency with digital tools and platforms.
• Exceptional written, verbal, and interpersonal communication skills.
• Solid understanding of restaurant maintenance programs.
• Champions KFC culture and values, with a focus on Equity, Inclusion and Belonging.
• Experience recognizing and motivating teams, with a successful track record in people development.
• Skilled in recruiting talent and training both high- and under-performing employees.
• Adaptable to change and experienced in supporting change management.
• Adheres to corporate policies and Occupational Health and Food Safety standards.

Responsibilities

• Recruit, onboard, and conduct orientations for Team Members and Shift Supervisors.
• Develop training plans and mentor Assistant Managers, Shift Supervisors, and Team Member Trainers; oversee training and development initiatives.
• Recognize and reward Team Member performance and foster equity, inclusion, and belonging.
• Address and resolve conflicts promptly to maintain a positive work environment.
• Engage with customers and resolve issues to support a positive customer experience.
• Schedule staff to optimize customer service.
• Coach the management team on KFC brand standards and lead product rollout meetings.
• Analyze restaurant financial performance, manage the budget, and develop strategies to maximize profitability without compromising the customer experience.
• Monitor competitors and seek to exceed their standards, including in digital presence and loyalty programs.
• Support restaurant maintenance programs and adherence to corporate policies and Occupational Health and Food Safety standards.

Benefits

• Competitive pay
• Bonus eligibility
• Paid time off
• Tuition reimbursement and scholarship opportunities
• Career advancement and professional development
• Medical benefits
• 401(k) retirement plan
• Free meal each shift
• KFC Foundation programs, including free college tuition at WGU, a $1 per $1 Savings Match Program, and a Hardship Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed