Restaurant General Manager

Kentucky Fried Chicken • Ballenger Creek, MD

8d

About The Position

The Restaurant General Manager leads the restaurant team to deliver exceptional customer experiences and foster a vibrant, inclusive, and rewarding workplace. The role oversees recruitment, onboarding, training, coaching, and development for Team Members, Shift Supervisors, Assistant Managers, and trainers, while supporting career advancement and recognizing strong performance.

The General Manager personally engages with customers and resolves concerns, maintains KFC brand standards, and guides the management team through staff scheduling and product rollouts. The role also analyzes restaurant financial performance, manages the budget, and develops strategies to improve profitability without compromising customer experience. The manager monitors competitors and works to exceed standards, including in digital presence and loyalty programs, while adhering to corporate policies and Occupational Health and Food Safety standards.

Requirements

• At least 5 years of restaurant or retail management experience, with a strong track record in people management.
• Proven ability to improve performance through P&L analysis.
• Proficiency with digital tools and platforms.
• Exceptional written, verbal, and interpersonal communication skills.
• Solid understanding of restaurant maintenance programs.
• Commitment to KFC culture and values, with a focus on Equity, Inclusion and Belonging.
• Experience recognizing and motivating teams and developing people.
• Experience recruiting talent and training both high- and under-performing employees.
• Adaptability to change and experience supporting change management.
• Adherence to corporate policies and Occupational Health and Food Safety standards.

Responsibilities

• Recruit, onboard, and orient Team Members and Shift Supervisors.
• Develop training plans and mentor Assistant Managers, Shift Supervisors, and Team Member Trainers; oversee training and development initiatives.
• Recognize and reward Team Member performance and foster equity, inclusion, and belonging.
• Address and resolve workplace conflicts promptly.
• Engage with customers and resolve issues to ensure a positive experience.
• Schedule staff strategically to optimize customer service.
• Coach the management team on KFC brand standards and lead product rollout meetings.
• Analyze financial performance, manage the budget, and develop strategies to maximize profitability without compromising customer experience.
• Monitor competitors and seek to exceed their standards, including in digital presence and loyalty programs.
• Follow corporate policies and Occupational Health and Food Safety standards.

Benefits

• Competitive pay
• Bonus eligibility
• 4 weeks’ vacation and additional paid time off
• Tuition reimbursement and scholarship opportunities
• Career advancement and professional development
• Medical benefits from day 1
• 401(k) retirement plan with 6% match
• Health and wellness programs
• Discounts on mortgages, vehicles, cell phones, gym memberships, and more
• Free meal each shift
• KFC Foundation scholarships and tuition assistance, a dollar-for-dollar savings match, hardship assistance, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed