Restaurant Manager

Din Tai Fung North America • Arcadia, CA

13d • $95,500 - $119,400 • Onsite

About The Position

The Service Manager II oversees the daily performance of server teams to ensure exceptional guest experiences. This role upholds brand standards, maintains service excellence, and fosters a positive, professional work environment aligned with the company's mission, values, and service vision. The position is located at 400 S Baldwin Ave, Arcadia, CA 91007.

The employee may also be assigned other job-related duties by their supervisor. Applicants must be at least 18 years old and able to provide documentation confirming legal authorization to work in the United States.

Requirements

• High school diploma or equivalent.
• At least 5 years of restaurant management experience in casual or upscale casual dining.
• Ability to stand for long periods of time.
• Ability to lift 20 or more pounds.
• Comfort with exposure to hot and cold temperatures.
• At least 18 years of age.
• Ability to provide documentation of legal authorization to work in the United States.

Nice To Haves

• At least 1 year of restaurant lead or supervisory experience.

Responsibilities

• Ensure servers deliver a consistent, welcoming guest experience and maintain brand standards from guest arrival and seating through service.
• Train and coach servers for performance excellence, modeling company values and standards in all interactions.
• Set clear goals for the server team, monitor performance, provide feedback, recognize contributions, and administer corrective actions when necessary.
• Partner with other front-of-house leaders to maximize server productivity and manage labor costs.
• Manage call-outs and shift coverage while maintaining service excellence.
• Assist with front-of-house inventory, including menus, server tools, and POS supplies, and proactively communicate needs.

Benefits

• Competitive pay and benefits.
• Employer contribution toward medical insurance for individuals and eligible dependents.
• Dental, vision, and life insurance.
• Health Savings Account (HSA).
• Commuter spending accounts.
• 401(k) plan with company match.
• Employee Assistance Program.
• Discounts through BenefitHub.
• Employee meal discounts.
• Paid Time Off (PTO), accrued based on length of service.
• Paid Sick Leave (PSL).
• Quarterly Wellness Days.
• Opportunities for growth and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED