Resource Specialist Jobs

About The Position

Requirements

• Two to three years of experience linking economically disadvantaged adults with community resources required.
• Interpersonal skills sufficient to communicate with participants, public, and staff.
• Ability to respond effectively to multiple requests and changing customer flow.
• Composition skills sufficient to prepare required reports, letters, and data input tasks.

Nice To Haves

• Bachelor’s degree in human services, social work, education, human resources, business, or related field preferred.
• Experience supporting individuals with Unemployment Insurance processes or state workforce systems preferred.

Responsibilities

• Greet customers and provide customer service in a manner that results in expressed satisfaction with services provided.
• Provide orientation to services and resources available in the center.
• Provide support to customers in the resource center to register on Pure Michigan Talent Connect, develop resumes, complete applications, and register on online job databases.
• Assist customers with Unemployment Insurance (UI) work registration and compliance requirements, including guidance on state workforce system registration, job search documentation, and basic system navigation; refer claim-specific issues to appropriate UI representatives as needed.
• Complete all data entry, reporting, and documentation requirements in a timely and accurate manner. Data tracking systems may include OSMIS, Salesforce, AGS Prime, and Pure Michigan Talent Connect.
• Conduct initial intake and basic assessments to identify employment needs, barriers, and goals.
• Advocate for and link customers to community resources and assess available support services. Assist in providing warm handoffs to internal staff or community partners.
• Keep information on partner organizations updated by making routine contact to verify services and eligibility requirements.
• Develop, enhance, and deliver workshops for groups and individuals.
• Administer and interpret vocational assessment tools such as CASAS, interest surveys, and standardized/validated aptitude tests.
• Other duties as assigned.

Benefits

• Eligible for overtime pay in accordance with the Federal Fair Labor Standards Act.