Resource Center Specialist
About The Position
Pioneer Bank is seeking a Resource Center Specialist to assist customers with account-related questions and issues by phone and provide support for online and mobile banking services. The specialist also helps customers with bill pay, debit card, and internet banking solutions; processes account maintenance requests and related transactions; and performs clerical and administrative duties as needed. The role calls for a friendly, professional, solution-oriented approach, with strong customer service and communication skills and the ability to stay organized while multitasking in a fast-paced environment.
Requirements
- High school diploma or equivalent.
- Basic computer proficiency.
- Strong verbal and written communication skills.
- Ability to use a computer keyboard and 10-key calculator.
- Ability to relate to customers with empathy and professionalism.
- Strong customer service skills.
- Friendly, professional, and solution-oriented attitude.
- Ability to multitask and stay organized in a fast-paced environment.
- Detail-oriented with strong problem-solving skills.
- Team player who enjoys helping others.
Responsibilities
- Assist customers with account-related questions and issues by phone.
- Support online and mobile banking services.
- Assist with bill pay, debit card, and internet banking solutions.
- Process account maintenance requests and related transactions.
- Perform clerical and administrative duties as needed.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
