Bilingual Health Resource Specialist

Access To Healthcare Network • Reno, NV

15d

About The Position

Access to Healthcare Network (AHN), a mission-driven nonprofit serving Nevada, is hiring a full-time Bilingual Health Resource Specialist in Reno. The specialist helps individuals and families access healthcare resources and serves as a link between clients, healthcare providers, community organizations, and AHN programs. The role involves responding to inquiries, processing referrals, scheduling appointments, enrolling members, conducting orientations, supporting program eligibility and patient care services, monitoring participation, collecting healthcare cost information, coordinating payment processing, maintaining records, and following HIPAA requirements. The position uses systems including RingCentral, Salesforce, CAREWare, RWISE, and Ramsell and requires collaboration with coworkers and community partners.

The schedule is Monday through Friday, 8:00 AM to 5:00 PM, with occasional flexibility based on departmental and organizational needs. The position pays $21.63 per hour and is based in Reno, Nevada. Work-from-home opportunities are offered.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a healthcare, social services, or patient services setting.
• At least one year of general office experience, including data entry, filing, customer service, and document management.
• At least two years of experience using databases and software applications.
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
• Strong organization, time management, and attention-to-detail skills.
• Ability to communicate effectively with clients, providers, community partners, and staff.
• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of office equipment and related troubleshooting.
• Basic IT proficiency.
• Ability to maintain HIPAA compliance and confidentiality.
• Ability to pass a State of Nevada screening and background check.
• Willingness to participate in ongoing professional development.
• Bilingual ability, as indicated by the position title.

Nice To Haves

• Associate degree (AA).
• Experience with medical billing, insurance benefits, or patient coordination.

Responsibilities

• Respond to inquiries from clients and other relevant parties.
• Process referrals and schedule appointments.
• Enroll new members and conduct program orientations.
• Help individuals understand eligibility requirements and available services.
• Provide support for Ryan White Eligibility and Patient Care Services programs.
• Monitor client participation.
• Gather healthcare cost information and coordinate payment processing.
• Maintain accurate records and comply with HIPAA regulations.
• Use RingCentral, Salesforce, CAREWare, RWISE, and Ramsell.
• Collaborate with coworkers and community partners to support clients.

Benefits

• No-cost employee medical insurance.
• No-cost employee vision insurance.
• Employer-contributed HSA of $35 per month.
• Dependent Care FSA.
• Affordable dependent coverage options.
• Dental insurance.
• Free life insurance.
• Free long-term disability.
• Voluntary ancillary benefits.
• Work-from-home opportunities.
• Four weeks of paid time off in the first year.
• Fourteen paid holidays.
• Bereavement leave.
• Four weeks of paid parental leave.
• Tuition assistance.
• Additional employee-focused benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED