Family Resource Specialist-Bilingual

East Bay Agency for Children • Oakland, CA

4d • $29 - $30

About The Position

The Family Resource Specialist – Alameda County provides case management, connections to family support services, public benefits enrollment, and outreach to strengthen at-risk families in Alameda County. The role focuses on outreach to families with school-age children to help them access health care, support school readiness for families with young children, identify families whose children may be at risk, and provide appropriate families with case management. This opening places particular emphasis on helping families enroll in and retain public benefit programs, including Medi-Cal, CalFresh, and CalWORKs.

The position requires field-based work throughout Alameda County, meeting families at Family Resource Center sites, school campuses, community spaces, and sometimes participants’ homes, as well as attending meetings, trainings, and outreach events. The specialist must have access to a reliable vehicle and maintain a valid driver’s license and proof of automobile insurance. Periodic lifting of up to 25 pounds is required.

Requirements

• Bilingual and bicultural in any language, with fluency in verbal and written communication, reading, comprehension, and interpretation.
• Strong interpersonal relationship management skills and clear verbal and written communication across diverse audiences.
• Sensitivity to community needs and a compassionate, empathetic approach to working with people.
• Ability to work with public agencies, culturally diverse staff, and culturally diverse parents.
• Ability to work independently and exercise professional discretion and judgment.
• High school diploma or GED; or one to three years of related experience and/or training; or an equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules and procedure manuals, write routine reports and correspondence, and speak effectively and express ideas clearly with individuals and groups.
• Basic computer competency.
• Access to a reliable vehicle, a valid driver’s license, and proof of automobile insurance.

Responsibilities

• Help families successfully enroll in and retain public benefit programs, including Medi-Cal, CalFresh, and CalWORKs.
• Provide family case management, including assessment and assessment follow-up, family service plan development, referrals, consultations, access to services, and related activities.
• Reach out to isolated families and help them use available public institutions and services through bilingual and bicultural interpretation and translation.
• Coordinate and participate in community outreach events, including leading presentations, interactive workshops, and trainings for caregivers, school district personnel, and local community providers.
• Conduct outreach to immigrant and non-English-speaking families to support cultural orientation and develop cultural competence.
• Enter and maintain required billing and client-tracking data in a timely manner.
• Perform other duties as assigned.

Benefits

• Up to 15 paid holidays per year and generous vacation accruals for eligible employees.
• Medical, dental, and vision insurance; full-time employee-only coverage is free for certain medical and dental coverages.
• Mental health care supports and services.
• Chiropractic and acupuncture benefits included in medical plans.
• Employer-paid basic term life and AD&D insurance; voluntary life and AD&D insurance available for employees and their eligible family members.
• Accident, critical illness, and hospital indemnity coverage available for employees and their eligible family members.
• Tax-deferred flexible spending account for health care and/or child care.
• Commuter benefits for transit and/or parking expenses.
• 403(b) retirement program with up to a 4% employer dollar-for-dollar match after one year of employment.
• Prepaid legal consultation and identity theft protection insurance.
• Pet insurance.
• ScholarShare 529 savings plan for higher education expenses for an employee, child, or another family member.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED