Family Resource Specialist-Bilingual

East Bay Agency • Oakland, CA

4d

About The Position

The Family Resource Specialist – Alameda County provides case management, connections to family support services, public benefits enrollment, and outreach to support at-risk families. The role focuses on helping families with school-age children access health care, promoting school readiness for families with young children, identifying families whose children may be at risk, and providing appropriate families with case management. This opening has a particular focus on helping families enroll in and retain public benefit programs, including Medi-Cal, CalFresh, and CalWORKs.

The position is field-based and involves extensive travel throughout Alameda County to meet families at Family Resource Center sites, schools, community spaces, and sometimes participants’ homes. The specialist must have access to a reliable vehicle, a valid driver’s license, and proof of automobile insurance. Periodic lifting of up to 25 pounds is required. The position reports to the Program Coordinator.

Requirements

• Bilingual and bicultural in any language, with fluency in speaking, writing, reading, comprehension, and interpretation.
• High school diploma or GED; or one to three years of related experience and/or training; or an equivalent combination of education and experience.
• Clear verbal and written communication skills, including the ability to read and interpret documents such as safety rules and procedure manuals, write routine reports and correspondence, and speak effectively to individuals and groups.
• Basic computer competency.
• Ability to work independently and exercise professional discretion and judgment.
• Ability to work with public agencies, culturally diverse staff, and culturally diverse parents.
• Sensitivity to community needs and a compassionate, empathetic approach to working with people.
• Access to a reliable vehicle, a valid driver’s license, and proof of automobile insurance.
• Ability to lift up to 25 pounds periodically.

Responsibilities

• Provide family case management, including assessment and assessment follow-up, family service plan development, referrals, consultations, access to services, and related case management activities.
• Help families successfully enroll in and retain public benefit programs, including Medi-Cal, CalFresh, and CalWORKs.
• Reach out to isolated families and help them use available public institutions and services through bilingual and bicultural interpretation and translation.
• Coordinate and participate in community outreach events, including leading presentations, interactive workshops, and trainings for caregivers, school district personnel, and local community providers.
• Conduct outreach to immigrant and non-English-speaking families to support cultural understanding and develop cultural competence.
• Enter and maintain required billing and client-tracking data in a timely manner.
• Perform other duties as assigned.

Benefits

• Up to 15 paid holidays per year and generous vacation accruals for eligible employees.
• Medical, dental, and vision insurance; full-time employee-only coverage is free for certain medical and dental plans.
• Mental health care supports and services.
• Chiropractic and acupuncture benefits included in medical plans.
• Employer-paid basic term life and AD&D insurance; voluntary life and AD&D coverage is available for employees and their families.
• Accident, critical illness, and hospital indemnity coverage options.
• Flexible spending account for health care and/or child care.
• Commuter benefits for transit and/or parking expenses.
• 403(b) retirement program with up to a 4% employer dollar-for-dollar match after one year of employment.
• Prepaid legal consultation and identity theft protection insurance.
• Pet insurance.
• ScholarShare 529 savings plan for higher education expenses.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED