Resource Specialist

Centene Corporation•Houston, TX

1d•$23 - $39•Remote

About The Position

The Resource Specialist provides resource support to members and connects them with local services, such as employment, housing, independent living, justice, foster care, and community transitions. The specialist assesses member needs and works with care teams and leadership to identify appropriate local resources and develop or contribute to care and service plans based on members’ goals and preferences. The role supports members with eligibility, documentation, applications, referrals, and access to services. It also monitors service delivery and follows up with members, caregivers, and providers to confirm timely transitions or access to appropriate support. The specialist collaborates with providers, community organizations, stakeholders, and government entities, and helps develop staff and provider education, resource materials, policies, procedures, and local resource services. Resource information must be documented and kept up to date. The position may include telephonic and in-person outreach to locate hard-to-reach individuals and families. The role is remote and requires some travel to the Dallas or Houston areas. The preferred candidate resides in Dallas or Houston. Scheduled hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. A bachelor’s degree and 2–4 years of related experience are required, or equivalent experience acquired through relevant knowledge, duties, scope, and skills.

Requirements

Bachelor’s degree, or equivalent experience acquired through applicable knowledge, duties, scope, and skills.
2–4 years of related experience.
Ability to travel to the Dallas or Houston areas as required.
Prior Texas child welfare or court-related experience is preferred.

Nice To Haves

Residing in Dallas or Houston.
Prior Texas child welfare experience.
Court-related experience.

Responsibilities

Assess member needs and develop or contribute to care plans and service plans with the care team, aligned with member goals and preferences.
Identify and coordinate referrals for services such as employment, housing, independent living, justice, foster care, and community transitions.
Connect members to local resources, obtain required documentation, and support application processes as needed.
Serve as a resource for members seeking local services and help determine eligibility and care needs based on assessments and care plans.
Monitor service delivery and follow up with members, caregivers, and providers to verify timely transitions or access to appropriate services.
Work with providers, community-based organizations, community stakeholders, and government entities to help members and their families or caregivers access essential local services and resources.
Assist with developing education and training programs for care management staff and providers to improve identification of local resources.
Support the drafting of materials and development of local resource services, policies, and procedures, including programs, eligibility, lease agreements, advocacy, retention, and emergency or temporary housing.
Ensure resource service information is appropriately documented and up to date.
Conduct telephonic and in-person outreach when needed to locate hard-to-reach individuals and families in the community.
Perform other duties or responsibilities as assigned to meet member or business needs.
Comply with all policies and standards.