Resource Distribution Specialist

CNYHHN Inc•City of Utica, NY

12d•$20 - $25

About The Position

The Resource Distribution Specialist is responsible for the daily operation of the organization’s resource distribution center. The role receives, organizes, stores, tracks, and delivers essential supplies supporting individuals, children, and families through school-based and community-based programs. Under the direction of the Director of Resource Management, the specialist coordinates inventory management, order fulfillment, warehouse operations, and transportation to schools, program sites, community partners, and individuals and families. Resources may include food, clothing, school supplies, hygiene products, household essentials, and other materials addressing identified needs. The specialist ensures resources are managed efficiently, distributed accurately, and delivered promptly, while providing services with dignity, respect, and compassion. Work is performed primarily in a warehouse or distribution center, with regular travel to schools, community sites, and other designated locations. Duties may involve varying temperatures, loading and unloading areas, moving equipment, and other conditions associated with warehouse and delivery operations. The role may encounter unpredictable individuals or situations at agency sites or in the community. Occasional evening or weekend hours may be required for program needs, special events, or urgent distributions. Employees must follow workplace safety procedures and use appropriate protective equipment when necessary. OSHA Exposure Category III: job-related tasks do not routinely involve occupational exposure to blood or other potentially infectious materials. The position involves frequent standing, walking, bending, reaching, stooping, lifting, carrying, pushing, and pulling. The specialist must be able to lift and carry supplies weighing up to 50 pounds, with or without reasonable accommodation, and use appropriate equipment or assistance for heavier items. Duties also include loading and unloading vehicles, moving and organizing inventory, sitting and operating a motor vehicle for extended periods, and using computers and inventory tracking systems. Reasonable accommodation will be provided to qualified individuals with disabilities in accordance with applicable law.

Requirements

High school diploma or equivalent required.
Valid New York State driver’s license and acceptable driving record required; travel is an essential function of the position, and the employee must meet the agency’s vehicle operation and insurance eligibility standards.
Basic computer proficiency, including the ability to maintain electronic inventory records and use spreadsheets or tracking systems.
Strong organizational, time management, and problem-solving skills.
Ability to prioritize assignments, manage multiple requests, and meet established deadlines.
Effective communication and interpersonal skills, including the ability to interact professionally with individuals from diverse backgrounds.
Demonstrated reliability, accountability, attention to detail, and sound judgment.
Ability to work independently and collaboratively while following established policies and procedures.
Commitment to the agency’s mission and the respectful, equitable distribution of resources to individuals and families.
Ability to lift and carry supplies weighing up to 50 pounds, with or without reasonable accommodation, and use appropriate equipment or assistance for heavier items.
Ability to load and unload vehicles, move inventory, and organize materials on shelving or in designated storage areas.
Ability to sit and operate a motor vehicle for extended periods while completing scheduled deliveries.
Ability to use computers, inventory tracking systems, and other equipment necessary to perform assigned duties.
Ability to communicate effectively and maintain awareness of surroundings to safely perform warehouse and transportation responsibilities.

Nice To Haves

Previous experience in warehouse operations, inventory management, delivery services, logistics, or a related field preferred.
Experience in a nonprofit, human services, educational, or community-based organization preferred.

Responsibilities

Receive, prepare, package, and distribute resources for individuals, children, and families.
Process and fulfill resource requests from authorized program staff, schools, and community partners.
Coordinate and complete deliveries to designated schools, program sites, community locations, and individuals and families, as assigned.
Verify the accuracy and completeness of orders before distribution.
Respond to urgent or time-sensitive resource requests in coordination with the Director of Resource Management.
Assist with daily warehouse operations and maintain a clean, safe, organized, and efficient distribution center.
Receive and inspect incoming donations, purchased goods, and supplies for quantity, quality, condition, and suitability.
Sort, label, organize, and store inventory for accessibility and efficient distribution.
Maintain accurate inventory records of items received, distributed, transferred, and remaining in stock.
Monitor inventory levels, rotate stock, track expiration dates when applicable, and report shortages, damaged goods, or replenishment needs.
Prepare and stage supplies for deliveries, school-based initiatives, and community distribution events.
Safely load, unload, lift, carry, and organize resources in accordance with established safety procedures.
Operate agency-owned or authorized vehicles to transport resources to designated locations.
Plan and coordinate delivery routes and schedules for timely and cost-effective distribution.
Verify deliveries, obtain required acknowledgments, and maintain accurate delivery records.
Communicate delivery schedules, delays, and special handling needs to appropriate staff and community partners.
Maintain vehicles in clean and safe operating condition and promptly report maintenance or safety concerns.
Comply with applicable traffic laws, agency vehicle policies, and transportation safety procedures.
Maintain accurate records of inventory, donations, resource requests, deliveries, and distributions using designated tracking systems.
Ensure resources are accounted for and distributed in accordance with agency policies, program requirements, and applicable funding or donor restrictions.
Maintain confidentiality and appropriate professional boundaries when interacting with individuals and families.
Follow established safety, inventory control, transportation, and agency procedures.
Report inventory discrepancies, damaged supplies, safety hazards, and operational concerns to the Director of Resource Management.
Assist with periodic inventory counts, audits, and other accountability activities.
Collaborate with the Director of Resource Management, program staff, schools, and community partners to coordinate distribution priorities.
Maintain a professional, dependable, and service-oriented approach with staff, individuals, families, and community partners.
Demonstrate flexibility and sound judgment when responding to changing operational needs.
Participate in required staff meetings, trainings, and professional development activities.
Perform other related duties as assigned, consistent with the responsibilities of the position.