Senior Human Resource Specialist

Insperity•Los Angeles, CA

10d•$71,280 - $81,098

About The Position

This position aligns resources and delivers customized human resource service solutions to help clients meet business goals, improve performance management, and positively impact their businesses. The specialist collaborates with client senior and C-suite leaders and key decision makers, building trusted relationships, troubleshooting situations, and providing strategic guidance as a business advisor and thought partner. The role also partners on internal projects and relationships and demonstrates the expected depth of service and care with internal and external customers. The specialist manages a portfolio that includes complex clients, providing HR guidance and tailored solutions to support client success, growth, satisfaction, and retention. The work covers employee relations, employment legislation, benefits, wage and hour regulations, performance management, HR policies, and compliance across all 50 states. The role analyzes workforce data, facilitates client training, coordinates with internal support teams, and collaborates with clients, Account Executives, and internal colleagues on organizational and business goals. It also includes documenting client interactions, guiding colleagues, contributing to projects and process improvements, sharing knowledge, supporting sales, and advising clients on Insperity and approved partner technologies. Travel is up to 30% of the time by car, mass transit, or plane. The stated compensation range for Louisiana is $71,280–$81,098; compensation varies based on job-related factors including skills, experience, and location.

Requirements

Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent work experience.
Ten or more years of end-to-end Human Resources operations experience, with a focus on HR Generalist, HR Business Partner, or Manager roles.
Prior experience in multi-state companies with at least 500 employees.

Nice To Haves

Experience operating in a matrixed environment.
At least one of the following certifications is preferred: Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), Senior Professional in Human Resources (SPHR), or SHRM Senior Certified Professional (SHRM-SCP).

Responsibilities

Manage assigned clients, including complex clients, to support their success and growth while maintaining high customer satisfaction and retention.
Build and maintain strategic client relationships and provide guidance and value-added solutions, typically interfacing with client HR leaders and partnering with senior leaders where possible.
Advise client HR and senior leaders on HR compliance and business goals, tailoring approaches and coordinating with internal and client partners.
Advise clients on employee relations, legislation, benefits, wage and hour regulations, employee performance management, HR policies, and employment-law best practices across all 50 states.
Engage internal support teams, including DE&I Services, Compensation Services, EEO Services, Payroll, FLSA Administration, Background Screening, Benefits, and Centers of Excellence.
Analyze data and statistics for trends and recommend policies and activities to improve organizational culture, recruitment, retention, staffing, and legal compliance.
Facilitate client trainings in a clear, concise, and audience-appropriate manner.
Collaborate with clients and Account Executives on HR goals aligned with business objectives.
Understand and implement client people, organizational structure, and leadership development strategies throughout the business life cycle, potentially working with the HR Consultant and/or Consulting & Development team.
Engage proactively with clients to understand evolving organizational strategies and goals.
Document client and client-related interactions accurately and promptly in the appropriate systems and databases.
Partner with and guide HR Representative/Data Support Specialists, HR Specialists, and Account Executives.
Pilot internal tools, resources, and products and provide feedback as requested by the manager.
Participate in and potentially lead project teams and focus groups to improve processes or client solutions.
Request or volunteer to deliver training and development opportunities for internal partners and peers.
Act as a subject matter expert on processes, projects, or tools as requested by leadership.
Connect with peers and internal resources across the company and other regions to identify process improvement and collaboration opportunities.
Apply the Customer for Life strategy, identify appropriate client options, and engage internal resources as needed.
Support the Sales organization, including partnering with a BPA in prospect meetings.
Understand client power structures and dynamics and advise, negotiate, and influence clients toward HR compliance and business goals.
Create content and host knowledge-sharing sessions with the team.
Understand Insperity and approved partner technologies and consult proactively with clients to connect them to client value, initiatives, and goals.
Travel up to 30% of the time by car, mass transit, or plane.
Perform other related duties or follow other instructions as required by the supervisor.