Senior Human Resource Specialist

Insperity•Brea, CA

About The Position

This position aligns resources and delivers customized human resource service solutions with clients’ business goals to improve performance management and positively impact client businesses. The Senior Human Resource Specialist collaborates with client senior and C-suite leaders and key decision makers to build meaningful relationships, troubleshoot situations, and provide guidance as a trusted business advisor and thought partner. The role also acts as a strategic partner on internal projects and relationships, providing the depth of service and care expected by internal and external customers. The role manages assigned clients, including complex clients, and advises them on human resources, compliance, organizational strategy, and business goals. It works with internal support teams and client partners to deliver tailored solutions, facilitate training, interpret HR policies and employment laws, and improve client outcomes. The position may also lead projects, serve as a subject matter expert, support sales activities, and share knowledge with colleagues. Travel is up to 30% of the time by car, mass transit, or plane. The stated compensation range for Louisiana is $71,280–$81,098; compensation is influenced by skills, experience, and geographic location.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent work experience.
At least 10 years of end-to-end Human Resources operations experience, with a focus on HR Generalist, HR Business Partner, or Manager roles.
Prior experience in multi-state companies with at least 500 employees.
Travel up to 30% of the time; travel may be by car, mass transit, or plane.

Nice To Haves

Experience operating in a matrixed environment.
At least one preferred certification: Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), Senior Professional in Human Resources (SPHR), or SHRM Senior Certified Professional (SHRM-SCP).

Responsibilities

Manage assigned clients, including complex clients, contributing to their success and growth while maintaining customer satisfaction and retention.
Develop strategic client relationships and provide guidance and value-added solutions that support clients’ businesses.
Advise client HR and senior leaders on HR compliance and business goals, tailoring approaches and coordinating with internal and client partners.
Apply knowledge of employee relations, legislation, benefits, wage and hour regulations, performance management, HR policies, and employment laws across all 50 states to guide clients and suggest HR strategies.
Engage internal support teams, including DE&I Services, Compensation Services, EEO Services, Payroll, FLSA Administration, Background Screening, Benefits, and Centers of Excellence.
Analyze data and trends and recommend policies and activities to improve organizational culture, recruitment, retention, staffing, and legal compliance.
Facilitate client training appropriate to the audience.
Collaborate with clients and Account Executives on HR goals aligned with business objectives.
Understand and implement clients’ people, organizational structure, and leadership development strategies throughout the business life cycle, potentially working with HR Consultants or the Consulting & Development team.
Proactively engage clients to understand evolving organizational strategies and goals.
Document client and client-related interactions accurately and promptly in client management systems and databases.
Partner with and guide HR Representatives/Data Support Specialists, HR Specialists, and Account Executives.
Pilot new internal tools, resources, and products and provide feedback when requested.
Participate in and potentially lead project teams and focus groups to improve processes or client solutions.
Request or volunteer to deliver training and development opportunities for internal partners and peers.
Serve as a subject matter expert on processes, projects, or tools when requested by leadership.
Connect with colleagues and internal resources across the company and regions to identify process improvement and collaboration opportunities.
Apply the Customer for Life strategy, identify when to introduce options to clients, and engage appropriate internal resources.
Support the Sales organization, including partnering with an individual BPA in prospect meetings.
Understand client power structures and dynamics and advise, negotiate, and influence clients toward HR compliance and business goals.
Create content and host knowledge-sharing sessions with the team.
Understand Insperity and approved partner technologies and consult proactively with clients to connect technology to client initiatives and goals.