Resource Specialist Jobs

About The Position

Requirements

• Strict adherence to all safety protocols and the consistent use of required PPE.
• Must pass a background check, MVR (Motor Vehicle Record) check, and drug screen.
• Must comply with the Substance Abuse Policy.
• 2–4 years of work experience in a fast-paced environment that blends logistics with customer service (e.g., hospitality, aviation ground ops, emergency response, or fleet management).
• Proven ability to execute complex procedures with a high degree of accuracy and a "customer-first" sense of urgency.
• Comfort using terminal commands, mobile devices, laptops, and remote operation interfaces (Rovebot) to manage vehicle states and report anomalies.
• Must possess a valid driver’s license with a clean/excellent driving record.
• Ability to lift up to 50 pounds; ability to stand, walk, push, pull, squat, bend, and reach during shifts in both a workshop and public road environment.
• Proven track record of maintaining a calm, professional demeanor during high-pressure situations or unexpected disruptions on public roads.
• This role will require safety boots that conform to ASTM F2412 / F2413 requirements.

Nice To Haves

• Experience with precision driving in high-traffic urban environments is a plus.

Responsibilities

• Perform detailed pre-service and post-service readiness checks, including mechanical inspections, sensor verification, and required data-processing procedures.
• Respond to in-field vehicle incidents and coordinate safe recovery, repositioning, extraction, loading, and unloading activities.
• Operate autonomous vehicles using approved remote input tools to support recovery, repositioning, and movement through complex environments.
• Assist riders during recovery events by supporting safe vehicle entry and exit, providing clear updates, and maintaining a professional customer experience.
• Support riders and the public at pick-up and drop-off locations by answering questions and providing light concierge assistance.
• Use terminal commands, internal applications, and diagnostic tools to troubleshoot system blockers, power cycle hardware, and flash vehicle firmware.
• Maintain vehicle cleanliness and passenger readiness through interior and exterior detailing.
• Manage vehicle charging activities and help maintain charging and service infrastructure.
• Support vehicle movement and storage across multiple sites.
• Assist with new market launches, including vehicle deployment, site organization, and readiness inspections.
• Track and replenish cleaning supplies, passenger amenities, minor hardware, and other fleet consumables.
• Document incidents, technical issues, recovery activities, and vehicle status updates accurately and in real time.
• Support both service fleet and test fleet operations as business needs require.
• Follow all safety procedures and use required personal protective equipment.

Benefits

• Pre-tax commuter benefits
• Employer-subsidized healthcare benefits
• Flexible Spending Account for healthcare-related costs
• Employer covers all costs for short- and long-term disability and life insurance
• 401k package
• PTO and Sick Days