Senior Human Resource Specialist

Insperity•Houston, TX

About The Position

The Senior Human Resource Specialist aligns resources and delivers customized human resource solutions that support clients’ business goals, improve performance management, and positively impact client businesses. The role builds and maintains meaningful relationships with client senior and C-suite leaders and key decision makers, providing guidance as a trusted business advisor and thought partner. It also acts as a strategic partner on internal projects and relationships and provides a high level of service to internal and external customers. The specialist manages a portfolio of clients, including complex clients, and provides tailored HR guidance and solutions that support business success, customer satisfaction, and retention. The role interprets employment laws and HR policies; advises on employee relations, benefits, wage and hour regulations, performance management, and compliance; and collaborates with internal support teams and client partners. It also analyzes workforce data, facilitates training, supports sales and client initiatives, documents client interactions, and contributes to internal projects, process improvements, and knowledge sharing. Travel of up to 30% is required.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent work experience.
At least eight years of end-to-end Human Resources operations experience, with a focus on HR Generalist, HR Business Partner, or Manager roles.
Prior experience at multi-state companies with at least 500 employees.
Travel up to 30%, by car, mass transit, or plane.

Nice To Haves

Experience operating in a matrixed environment.

Responsibilities

Manage assigned clients, including complex clients, while contributing to their success and growth and maintaining customer satisfaction and retention.
Build and maintain strategic relationships with client HR leaders and senior leaders, providing guidance and value-added solutions.
Advise clients on HR compliance and business goals, tailoring approaches and coordinating with internal and client partners.
Apply expertise in employee relations, legislation, benefits, wage and hour regulations, employee performance management, HR policies, and employment laws across all 50 states.
Engage internal support teams, including DE&I Services, Compensation Services, EEO Services, Payroll, FLSA Administration, Background Screening, Benefits, and Centers of Excellence.
Analyze data and statistics to identify trends and recommend policies and activities that support organizational culture, hiring, retention, staffing, and legal compliance.
Facilitate client training in a clear, concise, and audience-appropriate manner.
Collaborate with clients and Account Executives on HR goals aligned with business objectives.
Understand and implement clients’ people, organizational structure, and leadership development strategies throughout the business life cycle.
Proactively engage with clients to understand changes in organizational strategy and goals.
Document client and client-related interactions in the appropriate management systems and databases accurately and promptly.
Partner with and guide HR Representative/Data Support Specialists, HR Specialists, and Account Executives.
Pilot new internal tools, resources, and products and provide feedback as requested by a manager.
Participate in and potentially lead project teams and focus groups to improve processes or client solutions.
Request or volunteer to deliver training and development opportunities for internal partners and peers.
Act as a subject matter expert on processes, projects, or tools as requested by leadership.
Collaborate with peers and internal resources across the company and regions to identify process improvement and collaboration opportunities.
Apply the Customer for Life strategy, identify when to introduce client options, and engage appropriate internal resources.
Support the Sales organization, including partnering with an individual BPA in prospect meetings.
Understand client power structures and dynamics and advise, negotiate, and influence clients toward HR compliance and business goals.
Create content and host knowledge-sharing sessions with the team.
Understand Insperity and approved partner technologies and consult proactively with clients to deliver value aligned with initiatives and goals.