Senior Human Resource Specialist

Insperity • Houston, TX

4d

About The Position

The Senior Human Resource Specialist aligns resources and delivers customized HR service solutions that support clients’ business goals, improve performance management, and positively impact client businesses. The role collaborates with client senior and C-suite leaders and key decision makers to build meaningful relationships, troubleshoot situations, and provide guidance as a trusted business advisor and thought partner. It also acts as a strategic partner on internal projects and relationships while delivering a high level of service to internal and external customers.

The specialist manages assigned clients, including complex clients, and supports their success, growth, satisfaction, and retention. The role advises on HR compliance, business goals, employee relations, employment legislation, benefits, wage and hour regulations, performance management, policies, and best practices, including employment laws across all 50 states. It collaborates with client and internal partners, analyzes workforce data, facilitates client training, documents interactions, and contributes to internal projects, process improvement, knowledge sharing, and sales support. Travel may be required up to 30% by car, mass transit, or plane.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent work experience.
• At least eight years of end-to-end Human Resources operations experience, focused on HR Generalist, HR Business Partner, or Manager roles.
• Prior experience at multi-state companies with at least 500 employees.

Nice To Haves

• Experience operating in a matrixed environment.

Responsibilities

• Manage assigned clients, including complex clients, contributing to their success and growth while maintaining customer satisfaction and retention.
• Build and maintain strategic client relationships and provide sound guidance and value-added solutions.
• Advise client HR and senior leaders on HR compliance and business goals, tailoring approaches and coordinating with internal and client partners.
• Apply expertise in employee relations, legislation interpretation, benefits, wage and hour regulations, performance management, HR policies, and employment-law best practices across all 50 states.
• Engage internal support teams, including DE&I Services, Compensation Services, EEO Services, Payroll, FLSA Administration, Background Screening, Benefits, and Centers of Excellence.
• Analyze data and statistics to identify trends and recommend policies and activities related to organizational culture, recruiting, retention, staffing, and legal compliance.
• Facilitate client training in a clear, logical sequence appropriate to the audience.
• Collaborate with clients and Account Executives on HR goals aligned with business objectives.
• Understand and implement client people, organizational structure, and leadership development strategies throughout the business life cycle, potentially in conjunction with an HR Consultant or Consulting & Development team.
• Engage proactively with clients to understand evolving organizational strategies and goals.
• Document client and client-related interactions accurately and promptly in appropriate systems and databases.
• Partner with and guide HR Representative/Data Support Specialists, HR Specialists, and Account Executives.
• Pilot internal tools, resources, and products and provide feedback as requested.
• Participate in and potentially lead project teams and focus groups to improve processes or client solutions.
• Request or volunteer to deliver training and development opportunities for internal partners and peers.
• Serve as a subject matter expert on processes, projects, or tools as requested by leadership.
• Connect with peers and internal resources across the company and regions to identify process improvement and collaboration opportunities.
• Apply the Customer for Life strategy, recognize opportunities to introduce options to clients, and engage appropriate internal resources.
• Support the Sales organization, including partnering with an individual BPA in prospect meetings.
• Understand client power structures and dynamics and advise, negotiate, and influence clients toward HR compliance and business goals.
• Create content and host knowledge-sharing sessions with the team.
• Understand Insperity and approved partner technologies and consult proactively with clients to deliver value tied to their initiatives and goals.

Benefits

• Generous paid time off.
• Medical, dental, and vision benefits.
• Health and wellness support.
• Paid volunteer hours.
• Continuous learning programs, mentorship opportunities, and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior