Housing Resource Specialist

Friends of the Family • Waterloo, IA

2d

About The Position

The Housing Resource Specialist supports program operations by filling gaps across housing and supportive service programs to ensure continuity of services and compliance with funding requirements. The position carries an assigned caseload and provides case management and supportive services that promote housing stability. It also assists with additional program needs to support responsive and efficient service delivery.

The specialist supports assessment coverage, responds to inquiries, connects callers with appropriate services, maintains accurate and timely service documentation, and helps programs navigate housing options and resources for people affected by homelessness. The role represents FOF at community and program development meetings as assigned and requires travel throughout the FOF service area for in-person and in-home advocacy services, as well as to other locations in the state for training.

The role practices the Housing First Model, Trauma-Informed Care, a Client-Centered Approach, Harm Reduction, and Low-Barrier Shelter. It aligns with FOF’s vision that everyone has a home and its mission to end homelessness through Housing First, systemic change, community partnerships, and individualized support that prioritizes client choice.

Requirements

• Demonstrated ability to organize, prioritize, and plan work to meet deadlines.
• Maintain confidentiality for all people served by FOF.
• Bachelor’s degree in social work, psychology, or a related field, or an equivalent combination of education and experience.
• Ability to travel throughout the FOF service area and to other locations within the state as necessary for training.
• Ability to pass state, federal, and child abuse background checks.
• Understand, align with, and practice under the Housing First Model, Trauma-Informed Care, Client-Centered Approach, Harm Reduction, and Low-Barrier Shelter philosophies/models.

Nice To Haves

• Previous experience in victim services, crisis intervention, housing programming, and/or case management.

Responsibilities

• Fill operational gaps across programs to ensure continuity of services and meet funding requirements.
• Assist with assessment coverage, including responding to inquiries and connecting callers to appropriate services.
• Manage an assigned caseload and provide case management and supportive services to promote housing stability.
• Maintain accurate and timely documentation of services, referrals, participant interactions, and other required documentation.
• Support programs in navigating housing options and resources for people affected by homelessness.
• Represent FOF at community and program development meetings as assigned.
• Travel throughout the FOF service area to provide in-person and in-home advocacy services and travel to other locations within the state for training as necessary.
• Support additional program needs as assigned.

What This Job Offers

• Job Type: Full-time