Housing Resource Specialist

Friends of the Family • Waterloo, IA

4d

About The Position

The Housing Resource Specialist supports program operations by filling gaps across housing and supportive service programs to ensure continuity of services and compliance with funding requirements. The position carries an assigned caseload and provides case management and supportive services that promote housing stability. It also supports additional program needs as assigned to ensure responsive and efficient service delivery.

The role involves assessment of service needs, crisis intervention, documentation, and connecting people to appropriate services. The Specialist supports programs in navigating housing options and resources for people affected by homelessness and represents FOF at community and program development meetings as assigned. The position requires travel throughout the FOF service area to provide in-person, in-home, and advocacy services, as well as travel to other locations within the state for training as necessary.

The Specialist is expected to practice in alignment with the Housing First Model, Trauma-Informed Care, a Client-Centered Approach, Harm Reduction, and Low-Barrier Shelter. The role is grounded in FOF’s vision that everyone has a home and its mission to end homelessness through Housing First, systemic change, community partnerships, and individualized support that prioritizes client choice.

Requirements

• Ability to organize, prioritize, and plan work to meet deadlines.
• Ability to ensure confidentiality for all people FOF serves.
• Bachelor’s degree in social work, psychology, or a related field, or an equivalent combination of education and experience.
• Ability to travel throughout the FOF service area to provide in-person advocacy services and to other locations within the state as necessary for training.
• Ability to pass state, federal, and child abuse background checks.
• Understand, align with, and practice under the Housing First Model, Trauma-Informed Care, Client-Centered Approach, Harm Reduction, and Low-Barrier Shelter philosophies and models.

Nice To Haves

• Previous experience in victim services, crisis intervention, housing programming, and/or case management.

Responsibilities

• Fill operational gaps across programs to ensure continuity of services and meet funding requirements.
• Assist with assessment coverage, including responding to inquiries and connecting callers to appropriate services.
• Manage an assigned caseload and provide case management and supportive services to promote housing stability.
• Maintain accurate and timely documentation of services, referrals, participant interactions, and other required information.
• Support programs in navigating housing options and resources for people affected by homelessness.
• Represent FOF at community and program development meetings as assigned.
• Travel throughout the FOF service area to provide in-person, in-home, and advocacy services, and travel to other locations within the state for training as necessary.

What This Job Offers

• Job Type: Full-time