Housing Resource Associate (Bilingual)
About The Position
Way Finders is seeking a full-time bilingual (English/Spanish) Housing Resource Associate to provide exceptional customer service and general information to callers, clients, and visitors at its Housing Centers. The role is performed fully onsite in Springfield, Massachusetts, and supports Way Finders’ mission and core values of respect and community support. The position helps consumers understand the organization’s programs and community resources, and supports clients in problem-solving and planning for their housing needs and options. The starting wage is $21.00 to $23.50 per hour, depending on equivalent qualifications.
Requirements
- Two years of experience in office reception, a call center, or a related role; a combination of experience and a high school diploma or equivalent may be substituted.
- Bilingual English/Spanish verbal and written skills.
- Ability to communicate clearly and effectively, both verbally and in writing.
- Demonstrated ability to use Microsoft Office and comfort learning new technologies.
- Ability to organize and prioritize effectively in a fast-paced environment.
- Excellent problem-solving and networking skills.
Nice To Haves
- Experience in human or community services is preferred.
- Knowledge of community resources is a plus.
Responsibilities
- Provide exceptional, friendly, and helpful service to callers, clients, and visitors.
- Educate consumers about the organization’s programs and available community resources; conduct assessments and make referrals or appointments when necessary.
- Assist clients with appropriate resources and tools for problem-solving and planning regarding their housing needs and options.
- Maintain detailed logs of visitors, callers, and related documentation and notes, including real-time data entry into the internal system.
- Respond to calls promptly, including forwarding inquiries from government offices, housing courts, legal services, and other applicable agencies.
- Maintain an adequate supply of up-to-date program materials and forms in reception and resource areas.
- Manage, organize, and update information in required databases and software applications.
- Receive, sort, deliver, and date-stamp incoming mail and packages, and prepare outgoing mail as necessary.
- Collaborate in planning and preparing workshops for tenants and landlords.
- Establish and maintain collaborative relationships with internal staff, landlords, owners, community groups, agencies, and stakeholders.
- Perform general clerical duties, including scanning, filing, faxing, copying, and preparing correspondence and reports.
- Proactively identify and inform program managers of issues that may adversely affect the department or organization.
Benefits
- 20 days of accrued paid time off during year one.
- 15 or more holidays annually.
- Health, dental, and vision insurance options from day one.
- Educational assistance.
- Medical Reimbursement Account.
- Dependent Care Account.
- 403(b) retirement plan with employer match.
- Life insurance.
- Short-term and long-term disability insurance.
- Transportation benefits.
- Employee Assistance Program.
- Employee appreciation events.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
