Housing Assistant - Bilingual (Spanish)

City of New York•Bronx, NY

About The Position

The New York City Housing Authority (NYCHA) is seeking a Housing Assistant for the Leased Housing Department’s Bronx Client Services team. This unit administers Housing Choice Voucher (Section 8) program functions, including annual and interim recertifications, lease renewals, rent calculations, subsidy adjustments, and participant and owner communications in accordance with U.S. Department of Housing and Urban Development (HUD) regulations and NYCHA policy. Under the general supervision of the Assistant Housing Manager, the Housing Assistant performs work of ordinary difficulty and responsibility related to administering and managing the Leased Housing Department within the Bronx Client Services unit. The role exercises independent judgment and decision-making in managing assigned caseloads and ensuring compliance with HUD regulations, NYCHA policy, and program procedures. This bilingual position requires fluency in Spanish and English. The selected candidate must communicate verbally and in writing in Spanish with clients who have limited English proficiency and in English with English-speaking clients. Candidates must pass an oral Spanish proficiency test.

Requirements

Fluency in Spanish and English, including verbal and written communication in both languages as required for the role.
Pass an oral Spanish proficiency test.
Meet one of the following qualification pathways: a baccalaureate degree from an accredited college; an associate degree or 60 semester credits from an accredited college plus one year of satisfactory full-time housing management experience at a development or developments containing at least 150 apartments, performing specified tenant or applicant services; a four-year high school diploma or equivalent plus three years of such satisfactory full-time experience; or a satisfactory equivalent combination of education and experience.
All candidates must have a four-year high school diploma or its educational equivalent.
Undergraduate college credit may substitute for experience at a rate of 30 semester credits for one year of satisfactory full-time experience.

Responsibilities

Review and evaluate household documents in accordance with HUD regulations, HOTMA requirements, NYCHA policies, and program procedures to process annual and interim recertifications, lease renewals, and other case actions.
Conduct income and asset verifications using HUD-approved methods and third-party systems.
Calculate household income, adjusted income, tenant rent portions, utility allowances, and housing assistance payments accurately and promptly.
Process household composition changes, subsidy adjustments, transfers, and participant requests.
Review and analyze case records for accuracy, completeness, and compliance with program requirements.
Research and resolve discrepancies related to income, assets, family composition, and subsidy calculations.
Process lease renewal requests, rent increase requests, and rent reasonableness determinations.
Prepare and process payment adjustments, retroactive corrections, and other case corrections as needed.
Maintain accurate electronic case records and detailed notes documenting actions taken.
Respond promptly and professionally to participant, owner, and internal staff inquiries by phone, email, and written correspondence in Spanish and English as required.
Complete assigned workload on time and adhere to departmental performance standards and deadlines.
Identify, document, and escalate case issues, policy concerns, and system-related issues for supervisory review and resolution.
Help participants and owners understand program requirements, policies, and required documentation in Spanish and English as required.
Support quality control and compliance initiatives by correcting deficiencies and implementing procedural updates.
Collaborate with supervisors and team members to improve workflow efficiency and customer service delivery.
Perform other related duties as assigned.