Housing Assistant - Bilingual (Spanish)
About The Position
The New York City Housing Authority (NYCHA) is seeking a Housing Assistant for the Leased Housing Department’s Bronx Client Services team. The unit administers Housing Choice Voucher (Section 8) program functions, including annual and interim recertifications, lease renewals, rent calculations, subsidy adjustments, and participant and owner communications in accordance with U.S. Department of Housing and Urban Development (HUD) regulations and NYCHA policy. Under the general supervision of the Assistant Housing Manager, the Housing Assistant performs work of ordinary difficulty and responsibility related to administration and management of the Leased Housing Department within the Bronx Client Services unit. The role involves exercising independent judgment and decision-making while managing assigned caseloads and ensuring compliance with HUD regulations, NYCHA policy, and program procedures. The position requires fluency in Spanish and English. The selected candidate must communicate verbally and in writing in Spanish with clients who have limited English proficiency and in English with English-speaking clients. Candidates must pass an oral Spanish proficiency test.
Requirements
- Fluency in Spanish and English, including verbal and written communication in both languages.
- Pass an oral Spanish proficiency test.
- Meet one of the stated education and experience pathways: a baccalaureate degree from an accredited college; an associate degree or 60 semester credits plus one year of satisfactory full-time qualifying housing-management experience; a high school diploma or equivalent plus three years of satisfactory full-time qualifying housing-management experience; or a satisfactory equivalent combination of education and experience.
- Qualifying housing-management experience is at a development or developments containing at least 150 apartments and includes duties such as interviewing applicants, determining eligibility, gathering and evaluating information to resolve complaints, collecting rents, or resolving tenant-related problems.
- All candidates must have a four-year high school diploma or its educational equivalent.
- Exercise independent judgment and decision-making while managing assigned caseloads and complying with HUD regulations, NYCHA policy, and program procedures.
Responsibilities
- Review and evaluate household documents in accordance with HUD regulations, HOTMA requirements, NYCHA policies, and program procedures to process annual and interim recertifications, lease renewals, and other case actions.
- Conduct income and asset verifications using HUD-approved verification methods and third-party systems.
- Calculate household income, adjusted income, tenant rent portions, utility allowances, and housing assistance payments accurately and timely.
- Process household composition changes, subsidy adjustments, transfers, and participant requests.
- Review and analyze case records to ensure accuracy, completeness, and compliance with program requirements.
- Research and resolve discrepancies related to income, assets, family composition, and subsidy calculations.
- Process lease renewal requests, rent increase requests, and rent reasonableness determinations.
- Prepare and process payment adjustments, retroactive corrections, and other case corrections as needed.
- Maintain accurate electronic case records and detailed case notes documenting actions taken.
- Respond to participant, owner, and internal staff inquiries by phone, email, and written correspondence in a timely and professional manner in both Spanish and English, as required.
- Ensure timely completion of assigned workload and adherence to departmental performance standards and deadlines.
- Identify, document, and escalate case issues, policy concerns, and system-related issues for supervisory review and resolution.
- Assist participants and owners in understanding program requirements, policies, and required documentation in both Spanish and English, as required.
- Support quality control and compliance initiatives by correcting deficiencies and implementing procedural updates.
- Collaborate with supervisors and team members to improve workflow efficiency and customer service delivery.
- Perform other related duties as assigned.
Benefits
- Choice of medical coverage plans
- Deferred compensation plans
- Defined pension benefit plan as a member of the New York City Employees
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What This Job Offers
Job Type
Full-time
