Workforce Resource Specialist - WorkSource Coastal

City of Savannah•Savannah, GA

19h•Onsite

About The Position

The Workforce Resource Specialist greets and registers visitors to the WorkSource Coastal Job Center Hub, explains workforce development services, and helps customers use career resources and digital tools. The role supports USDOL-ETA Workforce Act Title I program orientation and intake, document collection and organization, training-related paperwork, and assigned participant follow-up. It provides accurate information and handoffs while maintaining accessible, confidential, well-documented services and excellent customer service. The position assists customers with program orientations, intake forms, assessments, appointments, job searches, résumés, applications, workforce portals, resource-room technology, and referrals. It supports workshops and classroom readiness, contacts participants, providers, or employers for follow-up information, and helps maintain accurate records and an organized, welcoming Resource Room. The role works under the direct supervision of the Case Manager Supervisor or designee, with moderate supervision from Direct Service WorkSource Coastal Administrative Management staff. It has no direct personnel supervision but coordinates daily Hub and resource-room operations and refers safety, conduct, or facility issues as appropriate. The position reports to an assigned WorkSource Coastal Job Center Hub in Savannah or Hinesville, Georgia, and travels to regional locations, meetings, trainings, and conferences as required. Services may also be provided virtually. Regular office hours are 8 a.m.–5 p.m., Monday–Friday; schedule adjustments and occasional earlier mornings, evenings, or weekends may be assigned.

Requirements

High school diploma and five years of experience, or equivalent.
Experience in customer service, workforce services, administrative intake, education support, or an equivalent combination of education, training, and experience.
Proficiency with Microsoft Suite/Microsoft 365, web applications, scanners, digital forms, and basic office equipment.
Ability to learn the WorkSource Georgia Portal and required case-file procedures.
Ability to travel to assigned locations throughout the region; valid driver’s license and reliable transportation when required for assigned travel.
Ability to explain program services and requirements, assist customers with computers and online services, organize confidential records, manage competing requests, and provide accurate, timely, respectful service.
Ability to work independently and collaboratively, adapt to changing priorities and locations, identify customer needs, make appropriate referrals, and communicate unresolved needs.
Ability to follow policies, protect confidential and personally identifiable information, exercise sound judgment, and support accessibility, accommodation, and language-assistance needs.
Ability to assist with participant outreach and follow-up and document contact attempts.
Ability to work respectfully and effectively with people from varied backgrounds and levels of computer proficiency.
Ability to perform occasional lifting or moving of files, supplies, and equipment, including file boxes weighing approximately 50 pounds or more.
Completion of a background investigation, supervised drug screen, post-offer/pre-employment medical screen, and verification of education, certifications, and licenses before employment.

Nice To Haves

Post-secondary coursework or an associate degree in human services, business, education, information technology, or a related field.
Knowledge of USDOL-ETA Workforce Act Title I Adult, Dislocated Worker, and Youth programs, eligibility requirements, and career, training, and supportive services.
Knowledge of job-search methods, résumé preparation, online employment applications, interviewing techniques, and workforce resources.
Knowledge of intake, orientation, document collection, referrals, participant follow-up, confidentiality, personally identifiable information protection, equal opportunity, and accessibility practices.
Knowledge of community resources and partner services throughout WorkSource Coastal’s ten-county region.

Responsibilities

Greet and register customers; explain available workforce, career, partner, and basic resource services; and direct customers to appropriate staff, workshops, and opportunities.
Conduct Workforce Act orientations covering assessments, career and training services, enrollment steps, participant responsibilities, and in-person or virtual assistance.
Provide basic assistance with WorkSource Georgia Portal Virtual One-Stop (VOS) registration, job searches, résumés, applications, labor-market information, and resource-room technology.
Prepare training and classroom spaces and assist with facilitating workforce development or career-readiness workshops as scheduled.
Assist customers in completing Youth, Adult, and Dislocated Worker program intake forms for eligibility review.
Schedule assessments and appointments, send emails and reminders, and assist with routine paperwork and technology barriers.
Contact participants, providers, or employers to obtain follow-up and employment or training information; refer emerging needs promptly and document contacts.
Protect confidential records, support file-quality checks, and maintain an accessible, organized Resource Room.
Coordinate daily Hub and resource-room operations, monitor facility conditions and equipment, promote an orderly, safe, and welcoming environment, communicate visitor conduct expectations, and refer disruptive behavior, safety issues, or facility needs to appropriate personnel.
Travel to assigned WorkSource Coastal locations, regional service locations, meetings, trainings, and conferences as required.
Perform other related duties within the department’s mission and scope, including schedule adjustments and assigned evening or weekend hours.