Workforce Case Manager - WorkSource Coastal

City of Savannah•Savannah, GA

23h•Onsite

About The Position

The Workforce Case Manager guides eligible Youth, Adult, and/or Dislocated Worker participants from intake through employment, education, or training and required follow-up. The position assesses participants’ strengths, needs, and barriers; develops individualized service plans; coordinates approved Workforce Act Title I services; and maintains complete physical and electronic case management records. Services are provided throughout the WorkSource Coastal Region, including Chatham and Liberty Job Center Hubs, partner locations, outreach sites, and virtual appointments across Chatham, Bryan, Bulloch, Screven, Effingham, Liberty, Long, Camden, McIntosh, and Glynn counties. The Case Manager explains program services and requirements, reviews documentation, determines or documents eligibility and suitability, and refers cases for staff review before enrollment or committing funds. The role provides career guidance and service coordination, assesses training and supportive-service requests, coordinates with providers and employers, monitors participant progress, and documents services and outcomes in the WorkSource Georgia Virtual One-Stop System (VOS) Portal and other approved systems. Youth services include completing an Objective Assessment and Individual Service Strategy, connecting participants to appropriate Title I program elements, and monitoring work experiences. Adult and Dislocated Worker services include developing an Individual Employment Plan when appropriate. Youth follow-up services continue for at least 12 months after program exit. The position reports to the Case Manager Supervisor, with additional direction from WorkSource Coastal administrative management. It is based at an assigned WorkSource Coastal Job Center Hub, at 7216 Skidaway Road, Suite C, Savannah, GA 31406; 140 E. MLK Jr. Drive, Hinesville, GA 31313; or another assigned location. Office hours are 8 AM–5 PM, Monday–Friday. Regional travel is required, and schedule adjustments, including evening or weekend hours, may be assigned.

Requirements

Bachelor’s degree in human services, social sciences, education, business, public administration, or a related field, or an equivalent combination of education and relevant acceptable experience.
Ability to assess needs, explain program requirements clearly, maintain detailed records, manage deadlines, and work respectfully with people from varied backgrounds.
Proficiency with Microsoft Suite/Microsoft 365 and electronic case management systems, and ability to learn the WorkSource Georgia VOS Portal and related digital tools.
Ability to travel to assigned locations throughout the region; valid driver’s license and reliable transportation when required for assigned travel.
Ability to report to an assigned WorkSource Coastal Job Center Hub and travel to regional locations, trainings, and conferences when required.
Knowledge of Workforce Act Adult, Dislocated Worker, and Youth programs, including eligibility, priority of service, and documentation requirements.
Knowledge of participant assessment, individualized service planning, career counseling, case management, labor-market information, training resources, apprenticeships, work-based learning, supportive services, and community resources.
Knowledge of electronic case-file standards, performance documentation, follow-up requirements, confidentiality, equal opportunity, and accessibility.
Ability to review applications and source documents to establish eligibility and identify missing or conflicting information.
Ability to assess participant strengths, barriers, and service needs; develop measurable goals; provide career guidance; coordinate services; and maintain participant engagement.
Ability to evaluate training and supportive-service requests and prepare documentation for program and fiscal review.
Ability to apply program policies, exercise sound judgment, and refer uncertain eligibility or funding matters for review.
Ability to manage a caseload, prioritize responsibilities, meet deadlines, provide timely follow-up, monitor progress, address barriers, and document outcomes.
Ability to collaborate with participants, providers, employers, partners, and internal staff; protect confidential information; maintain monitoring-ready files; and respond to quality reviews and audits.
Ability to work independently and as part of a team, adapt to changing needs, and provide accessible services across hub, outreach, and virtual settings.

Nice To Haves

Three years of experience in case management, workforce development, career counseling, social services, education, or a related client-service role is preferred.

Responsibilities

Explain available services, participant rights and responsibilities, and enrollment steps; use accessible communication and arrange language assistance or reasonable accommodation when needed.
Collect and review applications and source documents; determine or document eligibility, priority of service, and suitability for proposed services under applicable policy.
Refer cases for staff review before enrollment or committing funds; check documents for completeness and legibility, track missing items, and route intake packets for eligibility determination.
Assess participants’ education, work history, interests, skills, barriers, support needs, and local labor market opportunities.
Develop and update Individual Employment Plans for Adult or Dislocated Worker participants when appropriate, or Youth Individual Service Strategies that include an Objective Assessment Summary.
Set measurable education and employment goals, maintain meaningful participant contact, and adjust plans as circumstances change.
Provide individualized career services, job-search assistance, career counseling, referrals, and connections to employers, apprenticeships, training providers, and one-stop partners.
Document training needs and assess suitability, cost, expected credentials, provider eligibility, labor-market demand, and other available assistance.
Prepare proposed training and supportive services for required program and fiscal review before authorization.
Coordinate enrollment, attendance, progress, barriers, credential attainment, and completion with schools, training providers, employers, and partners; intervene when participation or progress is at risk.
Determine and document supportive-service needs and arrange only services authorized by policy, funding availability, and approval procedures.
Maintain accurate cost and service records with fiscal staff.
Participate in outreach and mobile or rotating services at community, school, employer, and partner locations as assigned.
Enter timely and accurate applications, eligibility decisions, plans, services, case notes, attendance, expenditures, outcomes, and follow-up in the WorkSource Georgia VOS Portal and other approved systems.
Maintain monitoring-ready physical and electronic case files; obtain and upload source documentation for training, measurable skill gains, credentials, employment, and other outcomes.
Protect confidential information and correct data or file issues identified through quality review.
Track caseloads, contact schedules, service deadlines, exits, and follow-up; provide accurate reports and respond to monitoring, data validation, and audit requests.
Coordinate with supervisors, leadership, finance, business services, and partner staff to avoid duplicate services, prevent unsupported costs, and connect participants with appropriate opportunities.
Apply Adult priority-of-service rules, Youth enrollment criteria, and Dislocated Worker qualifying-status documentation requirements.
Connect workers affected by layoffs with rapid response and reemployment resources when applicable.
For Youth, connect participants to appropriate USDOL-ETA Title I program elements and monitor work experiences with schools and employers.
Document skill gains, credentials, employment, and other outcomes; provide follow-up suited to participant needs and program requirements, including at least 12 months of Youth follow-up after exit.
Perform other related duties assigned within the department’s mission, vision, and scope, including schedule adjustments and evening or weekend hours as assigned.