Workforce Development Case Manager

Outreach Works•Scranton, PA

16h•$19 - $22•Onsite

About The Position

The LEAD Center Case Manager provides direct case management services to participants in Outreach’s Workforce Development programs. The role maintains a standing caseload of 20–25 active participants, excluding people receiving brief or one-time services. It supports individuals facing employment barriers with career planning, job readiness, job placement, and post-placement follow-up, while coordinating services and connecting participants to resources and community supports that help them achieve and sustain employment. The role also provides operational support to Dress for Success Lackawanna, including client services, suiting appointments, and inventory management. The position is full-time and non-exempt, scheduled for 37.5 hours per week. The program operates Monday through Friday, 8:30 AM–4:30 PM; specific hours may be adjusted at the manager’s discretion based on program needs. Daily office attendance is required. The work is primarily in a Career Center and office setting, with some support for boutique and client-facing operations. The role is not remote; local and occasional regional travel is required, and evening or weekend work may be needed. The position reports to the LEAD Center Manager. Outreach describes its mission as promoting family stability and economic self-sufficiency, and expects staff to embrace its values, maintain professional standards, and communicate the organization’s impact to stakeholders.

Requirements

At least two to three years of experience in case management, workforce development, or a related human services field.
Familiarity with populations facing employment barriers and commitment to working with people from diverse backgrounds and experiencing economic challenges.
Must have or meet the requirements to obtain current ACT 33 (Child Abuse) and ACT 34 (Criminal Background) clearances; must be able to obtain additional clearances as required.
Valid driver’s license and proof of insurance.
General computer literacy and ability to enter data in collection software and use MS Office software.
Ability to type 40 words per minute and strong computer aptitude.
Ability to occasionally stand, walk, sit, talk, and hear, and to occasionally lift and/or move up to 50 pounds when processing donations or transporting materials.

Nice To Haves

Bachelor’s degree from an accredited university in a human services discipline, workforce development, business, or a related field; equivalent education and relevant work experience may be considered in lieu of a degree.
Workforce development, career coaching, or case management training.
Ongoing professional development as required.

Responsibilities

Maintain an active caseload; assess participants; develop and monitor individualized service plans; coach, advise, and follow up with participants; and track program and individual progress.
Deliver life skills workshops and employment-readiness programming in group and individual settings; prepare instructional materials and facilitate presentations on job search strategies, workplace expectations, financial literacy, and related topics.
Connect with local employers, schools, and community organizations to promote Workforce Development programs and create employment opportunities; assist participants with job searches, applications, and placement.
Collaborate with the team and contribute to the weekly job listing.
Schedule and coordinate participant appointments; prepare correspondence, training materials, and program resources; generate class registration lists and track attendance.
Collect and enter program and agency data; compile information, reports, and paperwork for Outreach and funders; and maintain timely, accurate reporting for federal, state, and local grant requirements.
Coordinate with Reentry, GED, and other Outreach departments to facilitate referrals and wraparound services; represent the LEAD Center at community events and agency-wide meetings.
Maintain timely, accurate case notes reflecting participant contact, progress, barriers, referrals, and next steps, and enter them within required timeframes.
Support Dress for Success Lackawanna operations, including client scheduling, suiting appointments, donation processing, and inventory management, as assigned.
Maintain organized file systems and assist with photocopying, supply orders, phone answering, and similar team operations.
Participate in special project teams, external meetings, and events, and perform other assigned duties.
Attend the office daily.