Workforce Development Program Manager

Center for Employment Opportunities•Cleveland, OH

3d•Onsite

About The Position

The Workforce Development Program Manager oversees daily operations of a local site’s vocational program, ensures faithful delivery of the program model, and leads continuous improvement. The role leads the local team in meeting program milestones, recruiting participants, supporting participant progress, and managing participant-related data to inform decisions and achieve impact. The manager develops and trains team members and manages the vocational portion of the site’s budget. The role also collaborates with local Social Enterprise leadership and staff to support participants through transitional job training and workforce development. This is an in-person position based in Cleveland, Ohio. Staff are expected to report to a CEO site because most participant interactions take place in person. CEO strongly encourages people with lived experience of incarceration or involvement in the justice system to apply.

Requirements

At least 3 years of program implementation experience in a fast-growing, results-oriented nonprofit environment.
Working knowledge of the criminal justice and workforce development systems.
Experience meeting performance-based goals.
Experience collecting, analyzing, and applying data to drive program strategy and decision-making.
Comfort with technology, including Google Suite and Salesforce.
Demonstrated commitment to CEO’s values and management philosophy.
Deep dedication to social justice, criminal justice, and/or economic justice.
Ability to motivate and inspire others and help individuals identify, capitalize on, and apply their strengths.
Attention to detail and strong project management capabilities.
High personal integrity and commitment to excellence and deep impact.
Ability to identify, anticipate, and analyze potential problems and solutions, then decide on and implement a course of action.

Nice To Haves

Program management experience is preferred.
Lived experience of incarceration or involvement in the justice system is strongly encouraged.

Responsibilities

Manage daily vocational operations and delivery of vocational services at the local site, ensuring effective and faithful implementation of the vocational model.
Support and enhance the participant experience.
Coordinate with the Social Enterprise team, local Site Supervisors, and Social Enterprise leadership to maintain communication and cohesion in participant services.
Oversee office administration and collaborate with internal teams to implement CEO procedures and policies effectively.
Maintain relationships with local parole and probation bureaus, district attorney offices, and other program referral sources.
Support the Participant Resources department in building partnerships and referral relationships with local organizations providing complementary participant services, including housing and substance abuse services.
Troubleshoot incidents and challenges in coordination with CEO’s safety, Employee Experience, and Legal teams.
As needed, support regional contracts data tracking and reporting, provide a local presence and manage relationships with community organizations in the reentry space, and support regional Investment or fundraising teams.
Manage and ensure adherence to the local site’s vocational budget, including SNAP and other performance-based outcomes, staff-related costs, and vocational OTPS.
Monitor site and team progress and effectiveness and ensure compliance with organizational policies and procedures.
Manage team use of CEO’s CRM to organize information, forecast, and measure program performance.
Evaluate vocational program services and recommend ongoing improvements.
Oversee recording and tracking of data required by program management, grant contractors, and foundations, including enrollment, case files, placement, and retention metrics.
Hire, supervise, and support a diverse, high-performing local team in serving participants and achieving local program outcomes.
Support ongoing staff learning and ensure staff have resources and training to carry out CEO’s vision and mission.
Foster collaboration, accountability, communication, inclusion, and a disciplined pursuit of goals across the team.
Coach and provide feedback to team members, support employee performance, and help staff access individual and team development resources.
Use employee insights and feedback to respond to needs and identify development areas.
Model communication and collaboration across sites, teams, and departments; prioritize team-building, culture-building, celebrations, and shared purpose.
Model CEO’s organizational values and management philosophy, empowering employees to lead through CEO values.
Take on additional responsibilities as assigned, including coverage for team members.