Workforce Development Program Manager

Center for Employment Opportunities•Cleveland, OH

22h•$62,500 - $67,500•Onsite

About The Position

The Workforce Development Program Manager oversees the daily operations of a local site’s vocational program, ensuring the program model is delivered effectively and improved continuously. The role leads the local team in meeting program milestones, recruiting participants, supporting participant progress, and managing participant data to inform decisions and measure impact. It also develops and trains team members and manages the vocational portion of the site’s budget. The manager collaborates with local Social Enterprise leadership and staff to support participants through transitional job training and workforce development. The position is fully onsite in Cleveland, Ohio, because most participant interactions take place in person. CEO strongly encourages people with lived experience of incarceration or involvement in the justice system to apply.

Requirements

At least 3 years of program implementation experience in a fast-growing, results-oriented nonprofit environment.
Working knowledge of the criminal justice and workforce development systems.
Experience meeting performance-based goals.
Experience collecting, analyzing, and applying data to drive program strategy and decision-making.
Comfort with technology, including Google Suite and Salesforce.
Ability to motivate and inspire others and help individuals identify, build on, and apply their strengths.
Attention to detail and strong project management capabilities.
High personal integrity and commitment to excellence and impact.
Ability to identify, anticipate, and analyze potential problems and solutions, and decide on and implement a course of action.
Dedication to social justice, criminal justice, and/or economic justice.
Ability to serve as a model of CEO’s values and management philosophy.

Nice To Haves

Program management experience.

Responsibilities

Manage daily vocational operations at the local site and ensure effective delivery of vocational services in accordance with the program model.
Support and enhance the participant experience.
Collaborate with the Social Enterprise team, including local Site Supervisors and Social Enterprise leadership, to coordinate participant services.
Monitor and manage office administration, working with internal teams to implement CEO procedures and policies effectively and consistently.
Maintain relationships with local parole and probation bureaus, district attorney offices, and other program referral sources.
Support the Participant Resources department in developing partnerships and referral relationships with local organizations providing complementary services, such as housing and substance-use services.
Troubleshoot incidents and challenges in coordination with CEO’s safety, Employee Experience, and Legal teams.
As needed, support the regional contracts team with data tracking and reporting.
Manage adherence to the local site’s vocational budget, including SNAP and other performance-based outcomes, staff-related costs, and vocational OTPS.
As needed, represent the site and manage relationships with community organizations in the reentry space.
Support regional Investment and/or fundraising teams as needed.
Monitor and supervise site and team progress and effectiveness, ensuring compliance with organizational policies and procedures.
Manage team use of CEO’s CRM to organize information, forecast, and measure program performance.
Evaluate vocational program services and recommend ongoing improvements.
Manage recording and tracking of data required by program management, grant contractors, and foundations, including enrollment, case files, placement, and retention metrics.
Hire, supervise, and support a diverse, high-performing local team to serve participants and achieve program outcomes.
Promote ongoing staff learning and ensure staff have the resources and training needed to carry out CEO’s vision and mission.
Foster collaboration, accountability, inclusion, communication, and support across the team.
Coach and give feedback to team members to support performance and access to individual and team development resources.
Use employee insights and feedback to respond to needs and identify development opportunities.
Model strong communication and collaboration among sites, teams, and departments.
Prioritize team building, culture building, recognition of accomplishments, and initiatives that develop a shared purpose.
Model CEO’s organizational values in management practice and empower employees to lead through those values.
Take on additional responsibilities as assigned, including providing coverage for team members.