Workforce Development Manager
About The Position
The HealthierHere Community Hub (hereafter ‘Hub Central’) is a community-centered entity that centralizes referrals for care coordination support from across Washington State and supports a diverse community-based workforce to connect people to health-related social needs services and benefits. Hub Central brings together community-based organizations, social services, behavioral health, and healthcare organizations to provide culturally responsive care coordination support for community members. The Hub’s benefits and services are free for everyone. Reporting to the Associate Director of Workforce Development, the Workforce Development Manager leads training efforts, skill building, and ongoing learning opportunities for Hub Central’s network of 200+ Community Based Workers (CBWs) and their supervisors. This role serves as the primary trainer and facilitator for leading training and adoption efforts for Connect2 Coordinator (C2C), the network's client care coordination platform, while also delivering workforce development initiatives that strengthen care coordination and professional practice. The ideal candidate is a passionate and engaging facilitator who is highly organized, approachable, and skilled at transforming complex systems, workflows, and care coordination concepts into clear, practical, and engaging learning experiences. Through strong facilitation, technical skills, and knowledge of care coordination practices, they help strengthen workforce capacity, promote consistent service delivery, and support successful implementation of Hub Central initiatives across the network.
Requirements
- 4+ years of experience in public health, community health, social services or a related field.
- 2+ years of experience as a trainer or facilitator.
- Experience working with the community-based workforce (care coordinators, community health workers, case managers, navigators, peer support specialists) in healthcare or social services settings and understanding the unique needs of this workforce.
- Experience using and training others on client management systems, care coordination platforms, case management software, or electronic record systems.
- Demonstrated ability to translate complex systems, workflows, and technical information into clear, engaging, and accessible learning experiences for diverse audiences.
- Excellent facilitation, communication, relationship-building, and adult learning skills.
- Strong organizational, project management, and problem-solving skills, with the ability to manage multiple priorities.
- Experience evaluating learning outcomes and using feedback, data, and continuous quality improvement (CQI) practices to strengthen training programs.
- Experience using Microsoft Office, Word, Excel, SharePoint, PowerPoint, and other relevant computer programs to develop materials, monitor and communicate progress.
Nice To Haves
- Experience with Connect2 Coordinator (C2C)
- Experience leading, coaching, or developing professionals.
- College degree in applicable field.
- Deep and demonstrated personal and/or professional commitment to advancing equity and strong alignment with HealthierHere’s organizational values.
- Demonstrated ability to engage individuals respectfully and effectively from different cultures and backgrounds.
Responsibilities
- Serve as the lead facilitator for C2C system training, refresher trainings and other workforce development initiatives.
- Support successful adoption and effective use of C2C across Hub Central network by identifying learning needs, evaluating training effectiveness, and partnering with operational teams to recommend enhancements that improve system utilization and user experience
- Design and deliver engaging learning experiences that promote skill development related to care coordination, case management, client engagement, documentation, resource navigation, and best practices.
- Manages workforce development, skills building and learning needs for the Hub Central network, with input and collaboration from the broader Hub Central team.
- Develop and maintain system training materials, job aids, workflows, guides, and learning resources.
- Uses a Continuous Quality Improvement (CQI) approach to gather and analyze feedback, evaluate training effectiveness, and recommend enhancements to Hub Central trainings and workforce development initiatives.
- Monitor training participation and compliance requirements.
- Maintains engagement and awareness of other local, state, and national CBW training opportunities to coordinate and leverage existing community-based workforce-building efforts.
- Other duties as assigned.
Benefits
- 100% employer-paid premiums for select medical, dental, and vision plans
- 403(b) retirement plan with up to a 6% employer match
- Generous paid time off, sick leave, mental health days, and up to 13 paid holidays
- Short- and long-term disability and life insurance
- Healthcare and dependent care Flexible Spending Accounts
- Annual wellness benefit
- Professional development allowance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
