Workforce Case Manager

SOUTHERN MARYLAND TRI-COUNTY COMMUNITY ACTION COMMITTEE INC•Hughesville, MD

7d•$19 - $24

About The Position

The Workforce Case Manager ensures that each Road to Careers (R2C) participant receives timely and appropriate supportive services to address barriers to employment during training and the transition into the workforce. The role coordinates supportive services, conducts barrier assessments, develops individualized support plans, manages referrals to internal and partner resources, and provides structured post-placement retention support. The position is responsible to the Program Coordinator/Lead Instructor for satisfactory performance of its essential functions. This is a grant-funded position. Continued employment depends on the availability of grant funds and the organization’s operational needs.

Requirements

High school diploma or equivalent.
Two years of experience in case management, workforce development, social services, or a related field.
Working knowledge of public assistance programs, including TCA, SNAP, LIHEAP, and housing supports, and benefit transition ('cliff effect') considerations.
Strong math and analytical skills.
Proficiency in Microsoft Word, Excel, Outlook, and other software applications for data retrieval, spreadsheet creation, and reporting.
Maintain confidentiality at all times.
Communicate effectively, appropriately, and professionally in written and verbal formats with coworkers, supervisors, customers, vendors, participants, employers, partners, and software agencies.
Obtain ELDT instructor certification within 90 days of hire.
CPR and First Aid certification.
Valid Maryland Driver's License.
Pass State and Federal Bureau of Investigation Criminal Background Checks and a National Sex Offender Public Registry Check.
Complete a physical examination and Tuberculin PPD Tine Test at hire and annually.
Submit to pre-employment, random, and post-accident drug and alcohol testing.
Provide a current Certified Driving Record.
Submit a completed application and current resume.

Nice To Haves

Associate or bachelor’s degree in social work, human services, workforce development, or a related field.

Responsibilities

Provide participant-centered, barrier-responsive case management that prioritizes screening individuals into opportunity.
Conduct intake interviews and barrier assessments for all program participants.
Coordinate administration of NRS-approved literacy and numeracy assessments with the CSM Adult Education Instructor.
Develop an individualized supportive services plan for each participant.
Coordinate transportation assistance, DOT physical and drug-screen scheduling, employment readiness, and basic-needs stabilization supports throughout training.
Coordinate services and referrals with internal and external partners, including the Department of Social Services, The Jude House, JobSource, and recovery providers.
Coordinate benefit transitions for participants receiving public assistance to mitigate benefit cliff disruptions.
Document services and referrals in accordance with grant reporting requirements.
Conduct structured retention check-ins at approximately 30, 60, and 90 days after hire.
Coordinate barrier resolution and stabilization referrals during the post-placement period.
With participant consent, communicate with employers to support onboarding and address non-performance-related issues.
Re-engage participants who separate from employment and assist them in reconnecting with employment opportunities.
Maintain a case file for each participant, including assessments, service plans, contact notes, and outcomes data.
Provide case management data for monthly programmatic reports to the Maryland Department of Labor.
Identify recurring barriers and recommend program adjustments to support continuous improvement.
Coordinate with the Program Coordinator/Lead Instructor, Second Instructor, and partner organizations, with participant consent, to maintain consistent communication throughout training and placement.
Perform other duties as assigned.