Workforce Case Manager
About The Position
The Workforce Case Manager reports to the Workforce Program Manager and serves as a bridge to ongoing services, advocates for the needs of guests experiencing or at risk of homelessness, and helps remove barriers to their progress. The role develops plans and connects participants to services, employment opportunities, and other supports. Assistance may include referrals to available services, resume writing, soft-skills development, job and housing searches, detailed service or case plans, and ongoing monitoring of participant progress. The position may be based in a shelter, the SVdP Dining Room, or another program serving unhoused individuals. The ideal candidate works effectively with staff and volunteers, can respond quickly to changing needs and emergencies, and helps guests identify actions that support stability. The position requires independent work alongside thorough communication with team members and Fellows. The successful candidate is organized, detail-oriented, resourceful, reliable, and able to build relationships with community programs while encouraging follow-through from guests and Fellows. A passion for serving vulnerable populations and the ability to promote an organized, safe, and efficient work environment are important.
Requirements
- High school diploma or GED required.
- At least 1 year of case management experience, paid or internship, or at least 2 years of progressive experience in a human services role.
- Strong verbal and written communication and organizational skills, with the ability to interact effectively with residents, staff, volunteers, and community partners.
- Ability to work independently and collaboratively in a fast-paced environment.
- Knowledge of community resources and social service systems, and ability to advocate effectively on behalf of residents.
- Ability to remain calm and clear-headed during crises, conflict, or high-stress situations.
- Technology proficiency, including internet navigation and Microsoft Office Suite, and ability to learn and use electronic record-keeping systems.
- For case managers located at Washington Street Shelter or the Phoenix Dining Room Overnight Shelter, proof of a Level One Fingerprint Card is required before the first day of employment.
- Ability to stand, walk, bend, reach, and lift more than 30 pounds.
Nice To Haves
- Bachelor’s degree in social work or a related field preferred.
- Related experience working with vulnerable populations in a shelter, transitional housing, or similar environment, providing trauma-informed and strengths-based support.
- Valid driver’s license and clean driving record preferred.
Responsibilities
- Carry a caseload of workforce participants and meet with each resident at least weekly.
- Recruit new participants and assess their needs and eligibility for workforce programs, depending on location.
- Collaborate with participants to complete assessments and individualized service plans identifying needs, strengths, goals, and barriers, with a focus on skills development, job readiness, and career goals.
- Monitor and document resident progress toward stabilization, income, and housing goals through case notes, service plans, and progress reports.
- Maintain timely and accurate records in relevant data systems, completing documentation within 24 hours of an interaction.
- Coordinate incident intervention and conflict resolution with staff and security as needed, using de-escalation, mediation, groups, or individual coaching.
- Connect clients with resources and services, including skills training, education, and certifications.
- Coordinate with employers, training providers, and community organizations to facilitate job placement assistance and training opportunities.
- Attend and actively participate in staff meetings, case conferencing, trainings, and agency events.
- Contribute to SVdP’s Culture of Invitation by welcoming and supporting volunteers and helping create meaningful volunteer engagement opportunities.
- Perform other duties as assigned by program management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
